Customer Service Officer

3 days ago


George Town, Malaysia Merchant Hotel Penang Full time

Ability to perform guest check-in and check-out.
- Handle room reservations
- Ability to fulfill guest requests
- Able to provide exceptional customer service at all times.
- Ability to plan and priorities work to exceed expectations.
- Front Desk telephone answering
- Handling cashiering tasks
- In charge of guest relations matters
- Perform night audit work
Job Requirements
- NOT NECESSARY to have experience but will be an advantage if with Hotel working experience
- Fresh Graduates are also encouraged to apply
- A passion for delivering exceptional levels of Guest Service
- Applicants must be willing to work on shift, weekends, and public holidays
- Working Hours: 8 hours Shift work
Morning shift: 7.00 am ~ 3.00 pm

Afternoon shift : 3.00 pm ~ 11.00 pm

Night shift : 11.00pm ~ 7.00 am
- Overtime will be paid for extra hours worked
- Excellent interpersonal and communication skills in English and Bahasa Malaysia

**Job Types**: Full-time, New-Grad

**Salary**: RM1,300.00 - RM1,800.00 per month

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM1,300.00 - RM1,800.00 per month

**Benefits**:

- Flexible schedule
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:

- Afternoon shift
- Day shift
- Night shift
- Rotational shift
Supplemental Pay:

- Attendance bonus
- Overtime pay

**Education**:

- STM/STPM (preferred)
**Experience**:

- Customer Care Specialist: 1 year (preferred)
- Customer Service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)
- English (preferred)
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)



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