Player Account Specialist

2 months ago


Kuala Lumpur, Malaysia Joy Glob Sdn Bhd Full time

**Who is Joy Glob?**

Joy Glob is an international comprehensive game creative services provider based in KL, Malaysia. Since its inception, it has been deeply engaged in the game industry, providing integrated services such as social media marketing, ads creative, player support and localization for global game products.

**What is the role?**

We are seeking a motivated and enthusiastic individual to join our team as a Player Support and Sales Representative for our Web3 game. As a Player Support and Game Sales Representative, you will be responsible for providing exceptional customer support to our players, resolving their inquiries and issues, and driving sales through various channels. This is a unique opportunity to be part of the growing Web3 gaming industry and contribute to the success of our game.

**Support**
- Analyze and report game malfunctions (for example, by testing different scenarios or impersonating users)
- Monitor players’ complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform players about new features and functionalities of the game

**Sales**
- Actively engage with players to promote in-game purchases, upgrades, and additional features to enhance their gaming experience, through various channels such as social media, Discord, and other active player forums
- Provide product recommendations and upsell opportunities based on player preferences and needs
- Contribute to the development of sales collateral, such as product guides, FAQs, and sales scripts.

**Requirements**:

- Passion for gaming and a solid understanding of various gaming platforms and genres, and interest/experience in the Web3 space
- Strong knowledge of Web3 concepts, blockchain technology, and cryptocurrencies.
- Excellent English communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
- Empathetic and patient attitude with a genuine desire to help players and provide exceptional customer service.
- Minimum of 1-2-year experience with player support or online community development.
- Basic component isolation and troubleshooting skills.
- Flexible to work varied shifts on a 7-day schedule.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM6,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- Sales: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)



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