![JoyGlob](https://media.trabajo.org/img/noimg.jpg)
Player Account Specialist
2 months ago
**Who is Joy Glob?**
Joy Glob is an international comprehensive game creative services provider based in KL, Malaysia. Since its inception, it has been deeply engaged in the game industry, providing integrated services such as social media marketing, ads creative, player support and localization for global game products.
**What is the role?**
We are seeking a motivated and enthusiastic individual to join our team as a Player Support and Sales Representative for our Web3 game. As a Player Support and Game Sales Representative, you will be responsible for providing exceptional customer support to our players, resolving their inquiries and issues, and driving sales through various channels. This is a unique opportunity to be part of the growing Web3 gaming industry and contribute to the success of our game.
**Support**
follow up with players to ensure their issues are resolved
- Analyze and report game malfunctions (for example, by testing different scenarios or
impersonating users)
- Monitor players’ complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform players about new features and functionalities of the game
**Sales**
- Actively engage with players to promote in-game purchases, upgrades, and
additional features to enhance their gaming experience, through various channels
such as social media, Discord, and other active player forums
- Provide product recommendations and upsell opportunities based on player
preferences and needs
- Contribute to the development of sales collateral, such as product guides, FAQs, and
sales scripts.
**Requirements**:
- Passion for gaming and a solid understanding of various gaming platforms and
genres, and interest/experience in the Web3 space
- Strong knowledge of Web3 concepts, blockchain technology, and
cryptocurrencies.
- Excellent English communication skills, both written and verbal, with the ability to
convey complex information in a clear and concise manner.
- Empathetic and patient attitude with a genuine desire to help players and provide
exceptional customer service.
- Minimum of 1-2-year experience with player support or online community
development.
- Basic component isolation and troubleshooting skills.
- Flexible to work varied shifts on a 7-day schedule.
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