Reward & Benefits HR Executive - Apmea

3 days ago

Kuala Lumpur, Malaysia Kerry Full time

**About Kerry**:

- Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

**About the role**:
As a Rewards Executive in the Tier 1 Reward, Benefits & Mobility Section of the Global Business Centre, you will play a key role in ensuring administration underpinning all Rewards processes is completed accurately and on time and manage all tier 1 queries through to resolution or escalation.

**Key responsibilities**:

- First point of contact for Rewards & Benefits related queries via ServiceNow.
- Administer and communicate the company’s benefits program plan options, features and enrollment requirements.
- Monitor and audit employee information ensuring all data in HR systems is accurate.
- Act as an Employee contact for reward related questions. Escalate issues as needed, provide assistance to managers, human resources colleagues and employees until resolution is attained.
- Coordinate with Regional Tier 2 rewards analysts/specialists relating to regional specific queries, investigations, etc.
- Reconcile and process reward vendor billing and PO submissions ensuring invoices align with internal reports. Investigate billing differences and escalate to Tier 2 as applicable.
- Administer Paid Time Off Programs, Recognition and other employee benefits and perks.
- Assist with special compensation programs or incentive systems for all employees or for specific groups to support the organization's objectives.
- Support all annual processes, including goals/performance, calibration set up, pay planning, open enrollments, STIP process, etc as applicable
- Provides year end global and status reports when required
- Participate on project teams to implement new benefits/programs, support acquisitions/divestitures, support system changes and other initiatives as necessary.
- Continuously identify areas for process improvement and efficiencies. Work with the COE to update procedure documents and process flows.
- Other Duties as assigned

**Qualifications and skills**:

- Comfortable ensuring all stakeholders are fully trained on correct Rewards process requirements to ensure a 'right first time' way of working.
- Comfortable giving feedback to individuals and small groups where necessary to ensure processes continue to be effective and efficient
- Proactively use problem solving skills to help resolve issues and ensure knowledge is shared with stakeholders and colleagues within the wider Employee & Manager support section.
- 2-5 years experience, Bachelors degree is preferred.
- Previous experience with Success Factors and ServiceNow preferred
- 1+ years’ experience in a Service Center with previous Rewards experience preferred

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