Service Manager

**Responsibilities**: - **Customer support**: - **Issue Resolution** - Investigate and resolve customer complaints and issues in a professional and timely manner. Collaborate with other departments such as logistics or product teams to resolve complex problems. - **Product Knowledge** - Maintain a comprehensive understanding of the company's products or...

**OVERALL JOB PURPOSE**: Managing Customers enquiries and booking to ensure deliveries of satisfactory service and to assist securing of sales and customer retention **PRINCIPAL ACCOUNTABILITY STATEMENTS (KEY RESULT AREAS)** **PERFORMANCE MEASURES / KPIS** Respond immediately upon receive inquiry 2. Source vendor or provider if deemed necessary for any...

Job Responsibilities: - Customer service for daily transportation. Provide and process information in response to inquiries, concerns and requests the services - Handle and resolve customer’s complaint and issues. - Ensure all deliveries and collection are being monitored and well coordinated. - Communicate and coordinate with internal department - Record...

Job Responsibilities: - Customer service for daily transportation. Provide and process information in response to inquiries, concerns and requests the services - Handle and resolve customer’s complaint and issues. - Ensure all deliveries and collection are being monitored and well coordinated. - Communicate and coordinate with internal department - Record...

VACANCY POSITION - CUSTOMER SERVICE LOCATION - PULAU INDAH, PORT KLANG SALARY - RM 4000-5000 **Job Description**: To coordinate with shipping dept and forwarding agent when necessary, on the movement of containers and loose cargoes collection including the coordination with production on finish goods availability. To monitor packaging material & finished...

**Job Title**: Customer Service Executive **Location**: No.20, Jalan Perusahaan 27/KS 5, Kg. Idaman, Pandamaran, 42000 Port Klang, Selangor, Malaysia **About Us**: Hock Cheong Logistics is a leading logistics provider specializing in LCL (Less than Container Load) consolidation services to East Malaysia, specifically to Sabah and Sarawak. We pride ourselves...

**Responsibilities**: - Assist in the overall management of day-to-day warehouse operations, including receiving, storage, and shipping of chemical products. - Collaborate with cross-functional teams to ensure a seamless and safe startup process. - Provide leadership and guidance to warehouse staff, fostering a culture of safety, responsibility, and...

**Primary Job Purpose**: Customer service officers act as the face of a company and directly work with customers to answer their questions or provide additional support where needed. Works well with people with excellent interpersonal communication skills to achieve good level of customer satisfaction. Work effectively with all peers and teams in Finance,...

1. Customer Service Executive will be responsible for daily communication with customers, warehouse team and operations team in Seremban for daily transport arrangement and storage movement. 2. Manage daily operations job including inbound and outbound delivery -cross border, and import / export shipments. 3. Compilation and submission of billings,...

**JOB DESCRIPTION** - Work closely with Head of Operations in day to day management activities and IT operations - Lead and drive multi-disciplinary IT teams to deliver positive outcome on initiatives and operational activities - Influence the project team and stakeholders as well as to provide support to assure initiatives able to attain its objectives and...

Your Responsibilities: Job Scope As the Sales Manager at GES Logistics, Malaysia Branch, your primary role is to set the sales strategy in coordination with the Branch Manager to identify new markets and customer leads, and pitching prospective customers. You are also responsible of ensuring that current customers are being adequately serviced through...

JOB VACANCY POSITION - CUSTOMER SERVICE LOCATION - PULAU INDAH, PORT KLANG SALARY - RM 4000-5000 To coordinate with shipping dept and forwarding agent when necessary, on the movement of containers and loose cargoes collection including the coordination with production on finish goods availability. To monitor packaging material & finished product stock...

Your Responsibilities: Job Scope As the Pricing Manager at GES Logistics, Malaysia Branch, you will work closely with regional pricing desk to grow consolidate shipment volumes and, carriers and vendors for land, air and sea transportation, warehousing and/or any logistics arrangement for our clients in Malaysia. Scope 1: Strategic Pricing Analysis -...

**_POSITION :_**_ _**_MANAGER_ **Job Summary**: To enhance the relationship between Westports, forwarding & shipper community, improve the port’s visibility within these segments, as well as external perception with regards to service level and business conducts. **Key Responsibility**: - To establish contacts with major shippers/consignees & promote...

MARKETING MANAGER **Job Summary**: To enhance the relationship between company, forwarding & shipper community, improve the port’s visibility within these segments, as well as external perception with regards to service level and business conducts. **Key Responsibility**: - To establish contacts with major shippers/consignees & promote port services &...

**Responsibilities**: - Responsible to manage day to day operations - Oversee customer service team - Drive process improvement. Review and revise SOP if needed - Handling complaints and queries from both external (customer) & internal - Managed collection. To ensure customers paid within credit term - Negotiating and agreeing of new contracts - Interact...

**Job Responsibility** - Plays a key role within the team of the organization and so you will be required to contribute significantly to the business strategy and determining budgets and sales targets. - Within Freight Forwarding you will be responsible for the management of the Export team which will include the monitoring of their performance, planning...

**JOB PURPOSE** **PRINCIPLE ACCOUNBILITIES** **IT Governance, Strategy & Plan** - Establish and maintain an IT strategy, short, medium and long term plan that fully supports the needs of the business strategic drivers; Proactively identify ways they can improve the business using IT. - Develop an annual IT business plan including budget. - Provide routine...

**The Company** Our client is an international freight forwarding company. The company provides customers with efficient, cost-effective solutions and multi-modal transportation services around the world. The company has strong networks and offices in Europe, Asia, America, Africa, Oceania, and the Middle East. **The Operations Manager will be responsible...

Planning and Coordination: Develop and implement air freight strategies, considering cost, transit time, and service levels. Coordinate with internal teams and external partners to ensure timely and accurate shipment processing. Carrier Selection and Negotiation: Evaluate and select air carriers based on specific requirements. Negotiate pricing, service...