Customer Service Intern

4 months ago


Sungai Besi, Malaysia Smith3D Sdn Bhd Full time

**Your Role and Responsibilities**:

- **Customer Data Management**: Organize and maintain customer data accurately, ensuring easy access and retrieval for follow-up and analysis.
- **Follow-Up Coordination**: Ensure that all departments follow up on customer requests and inquiries correctly and in a timely manner.
- **Operational Support**: Collaborate with internal teams to streamline operations and ensure smooth workflow across departments.
- **Client Interaction**: Assist in managing sales orders, handling customer care tasks, and resolving complaints effectively to build strong customer relationships.
- **Team Player**: Work alongside our seasoned professionals, assisting in the tasks above and learning the ins and outs of our dynamic e-commerce environment. Your contribution will be key to our collective success.
- **Operational Dynamo**: Roll up your sleeves to assist in packing, arranging stock, and ensuring our products are ready and waiting for their new owners. Your support in these essential tasks keeps our operations smooth and efficient.

**Requirements**:

- Malaysian citizen
- Basic understanding regarding 3D Printer & Accessories is a plus
- Fast typing speed is a plus
- As an intern, you will be required to work a five-day work schedule, with Saturdays being part of the work week. In exchange for working on Saturdays, you will be allowed to alternate the weekday schedule.

**Benefits**:

- Training courses will be provided, self learning will be required

**Job Type**: Internship
Contract length: 6 months

Pay: RM700.00 - RM1,000.00 per month

**Benefits**:

- Free parking

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- When is your Internship Period?
- What's your expected Salary?
- What's the software or web services you are familiar with to improve our customer service (e.g. design, social site, excel)


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