Global Support Executive

8 months ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

Derivatives Services vision is to deliver innovative solutions for our clients, real front to back focus and efficient market leading solutions for today and tomorrow.

**The Opportunity**:
To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified PLA’s. Responsible for relationship building and resolving customer inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.

**What you’ll do**:

- Contributes to the profitability of the business by providing effective support functions including processing, checking of trades, payments and/or confirmation of Inter-bank/Corporate and E-Treasury transactions.
- Works well independently, completes assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests.
- Phone interactions with customers, focusing on resolving their requests promptly with efficiency, accurateness, professionally and courteous manner to promote customer loyalty.
- Able to be a checker and approving deals where payments would be generated.
- Identify and escalate potential showstoppers
- Participates in team meetings, activities, promotes team spirit and cohesiveness.
- Demonstrates adherence to Core standards and behavior.
- Contribute to the creation of a supportive work environment driven by people centric values
- Build professional relationships with colleagues in other areas
- Exhibit ownership of the business
- Assists line manager/supervisor with managing day-to-day operations and training peers as needed.
- Produce MI as required
Requirements

**What you will need to succeed in the role**:
**Knowledge**:

- A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations are commensurate with the position

**Experience**:

- Work experience in Treasury is preferred though not necessary. Experience not a bar provided aspirations commensurate with the position

**Skills**:

- Ability to speak and understand English fluently. Ability to speak and understand Cantonese is an added advantage.
- Ability to write business letters and reports
- Good conversational/telephone skills
- Ability to learn quickly and transfer knowledge appropriately
- Ability to understand and interpret numeric data
- Minimum, basic computer knowledge
- Flexibility to work shifts
- Ability to build rapport with and relate to a wide range of people

**What additional skills will be good to have?**
- Ability to maintain focus while working with voluminous data
- Ability to multitask
- Committed to equal employment opportunities

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