Customer Service-call Centre
6 months ago
**Client Background**:One of Asia's leading life insurers and one of the region's largest asset management companies.
**Industry**:Insurance/Financial Services
**Tenure**:Permanent/ Contract
The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers (agents and policyholders) by meeting and exceeding their expectation. To achieve the following
Key Performance Indicators (KPI) as a team:
- Financial - Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management
- Customer - Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations
- Operational Performance - To satisfy our customers and shareholders, to excel in business process
- People - To achieve our goals and contribute to organization learning and innovation process.
**Responsibilities**:
- Deliver world class customer service via telephone
- Provide a polite, professional and accurate response
- Manager customer's expectations and display ownership for customer's requests
- Liaise with appropriate departments to resolve issues brought up by customers
- Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
- Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
- Undertake any other works and duties allocated by management as and when required
**Job Requirements**:
- At least Diploma or Degree in any field from a recognized college or university
- Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.
- Experience in handling international calls will be an added advantage.
- Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage.
- Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months
**Salary**: Up to RM3,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Application Question(s):
- How long for your notice period?
- What is your expected salary?
**Education**:
- STM/STPM (required)
**Experience**:
- Call Center: 1 year (required)
- Inbound call: 1 year (required)
**Language**:
- Mandarin (required)
-
Call Centre Agent
7 months ago
Kuala Lumpur, Malaysia UM SPECIALIST CENTRE Full time**JOB DESCRIPTION**: - Make outbound calls to patients to book/reschedule appointments. - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first...
-
Customer Service Officer
6 months ago
Kuala Lumpur, Malaysia Sedgwick Full timeCustomer Service Officer (Call Centre) Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and...
-
Customer Service Officer
7 months ago
Kuala Lumpur, Malaysia Sedgwick Full timeTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...
-
Experience in Customer Service Call Centre
7 months ago
Kuala Lumpur, Malaysia RHQM Full timeWorking location: Near Monorail Raja Chulan Working hours: office hours (8.30am - 5.30pm) Job details: - Attend to all manner of customers’ queries, purchase and renew of insurance at the Contact Centre. **Requirements**: - Mandatory for experience in call centre ONLY - **Minimum Diploma**: - Malaysian only - Below 40 years old are applicable to...
-
Customer Service Executive
6 months ago
Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full timeHandle incoming call in a polite and professional way with acccurate response. - Liaise with appropriate departments to resolve issues brought up by customers - Keep up-to-date on new or enhanced products / services - Support Team Leader and Managers to continuously review processes, identify and resolve service - Any ad-hoc tasks assigned by superior **Job...
-
Customer Service Specialist
6 months ago
Kuala Lumpur, Malaysia Customer Connect Malaysia Full timeAt CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...
-
Call Centre Supervisor
3 months ago
Kuala Lumpur, Malaysia Xtend Services Sdn. Bhd. Full time**Requirements**: - Diploma holder in Management or training in team leading is a plus. - Proven work experience as a call centre/customer service team leader or supervisor. - Excellent communication and leadership skills. - A patient, responsible, discipline and empathetic attitude. - Strong time management and organizational skills. - Adaptability and...
-
Customer Service Executive
3 months ago
Kuala Lumpur, Malaysia OCBC Bank Full time**Customer Service Executive (Contact Centre)** **-** **(**240001GE**)** **Services** - To attend to inbound calls enquiries over various range consumer financial products and services - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized...
-
Manager, Customer Service
6 months ago
Kuala Lumpur, Malaysia Great Eastern Malaysia Full timeManager, Customer Service (Call Centre, CHU & Training) As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is **Integrity, Initiative, **and **Involvement** - from...
-
Call Centre Exec
6 months ago
Kuala Lumpur, Malaysia Sepadat Juta Sdn. Bhd. Full time**Full job description** Position: Call Centre Exec Location: Bandar Seri Permaisuri (Near LRT Salak Selatan) **Salary Range**: - RM 1500 - 2800 (Depends on working experience in Recovery) - Commission - Attendance Incentive - EPF + SOCSO + EIS Working Hour: Monday - Friday (9.00am - 6.00pm), Saturday (9.00am - 1pm) **Job Descriptions** - Responsible...
-
Call Centre
6 months ago
Kuala Lumpur, Malaysia Chailease Berjaya Credit Sdn Bhd Full timeI am excited to contribute my strengths and proficiency in teamwork toward your team efforts. As an extroverted and personable communicator with a proven track record in Creativity skills, my focus on building strong professional relationships has been a valuable asset throughout my career. Pay: RM1,130.45 - RM4,509.87 per month **Education**: - STM/STPM...
-
Call Centre Officer
7 months ago
Kuala Lumpur, Malaysia BARAKAH PARTNERS Full timeCALL CENTRE OFFICER Job Descriptions : 1. On a daily basis, make call interact with customers. 2. They identify the information. 3. This can include handling any customer issues, questions, account concerns, and delinquency management. 4. Follow scripts while talking with customers, process payments, and handle delinquent accounts. Job Requirements : 1....
-
Walk-in Customer Service Executive
4 months ago
Kuala Lumpur, Malaysia OCBC Bank Full time**WALK-IN Customer Service Executive (Contact Centre) 27 Sep 2024** **-** **(**240001DN**)** **[Walk-in Interview] Customer Service Executive (Contact Centre)** **Date**: Friday, 6 Sep 2024 **Time**:9.30am - 12.00pm and 2.00pm - 4.00pm **Location**:4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT...
-
Call Centre Exec 014
4 months ago
Kuala Lumpur, Malaysia Sepadat Juta Sdn. Bhd. Full time**Full job description** Position: Call Centre Exec Location: Bandar Seri Permaisuri (Near LRT Salak Selatan) **Salary Range**: - RM 1500 - 2800 (Depends on working experience in Recovery) - Commission - Attendance Incentive - EPF + SOCSO + EIS Working Hour: Monday - Friday (9.00am - 6.00pm), Saturday (9.00am - 1pm) **Job Descriptions** - Responsible...
-
Customer Service Assistant
6 months ago
Kuala Lumpur, Malaysia Hearlife Centre Sdn Bhd Full time**Job Summary** **About Us**: HearLIFE is the biggest One-Stop Hearing Care Group in South East Asia with regional offices located at Malaysia, Singapore, Indonesia, Thailand, Vietnam, Myanmar and South Korea. HearLIFE Malaysia currently headquartered in Kuala Lumpur and operates from six (6) outlets throughout Malaysia. HearLIFE Hearing Care Centre offers...
-
Magic Call Centre Agent
6 months ago
Kuala Lumpur, Malaysia Hilton Full timeMAGIC Call Centre Agent A MAGIC Call Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A MAGIC Call Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls...
-
Call Centre Team Leader
7 months ago
Kuala Lumpur, Malaysia Xtend Services Sdn. Bhd. Full time**Requirements**: - Diploma or Degree holder in Management or training in team leading is a plus. - Proven work experience as a team leader or supervisor. - Excellent communication and leadership skills. - A patient, responsible, discipline and empathetic attitude. - Strong time management and organizational skills. - Adaptability and flexibility. -...
-
Contact Centre Executive
6 months ago
Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time**Client Background**:Financial Institution **Tenure**:Permanent/ Contract **Location**:Kuala Lumpur **Responsibilities**: - To attend to inbound/ outbound calls according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back end administration...
-
Magic Call Centre Agent
7 months ago
Kuala Lumpur, Malaysia Hilton Full timeA MAGIC Call Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A MAGIC Call Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls accurately and...
-
Call Centre Representative
7 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time**Call Centre Representative** **Oil & Gas Client (PETRON)** **12 months Contract Duration** **Damansara Heights, Kuala Lumpur** **Monday - Friday [8.00 am - 5.00pm]** **RM 3000/month** - Make outbound call to existing and new customers. - Assist customers to sign up SKDS or guide them to sign up SKDS via phone. - Identify customers’ needs, clarify...