F&b Sales Manager

4 weeks ago

Kuala Lumpur, Malaysia Marriott International, Inc Full time

**Job Number** 24026518

**Job Category** Food and Beverage & Culinary

**Location** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. Will be in charge of retail sales, such as mooncakes.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

**CORE WORK ACTIVITIES**

**Developing and Maintaining Budgets**
- Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
- Maintains a positive cost management index for kitchen and restaurant operations.
- Utilizes budgets to understand financial objectives.

**Leading Food and Beverage Team**
- Manages the Food and Beverage departments (not catering sales).
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Oversees all culinary, restaurant, beverage and room service operations.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Provides a learning atmosphere with a focus on continuous improvement.
- Provides proactive coaching and counseling to team members.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Monitors and maintains the productivity level of employees.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

**Ensuring Exceptional Customer Service**
- Provides excellent customer service.
- Responds quickly and proactively to guest's concerns.
- Understands the brand's service culture.
- Drives alignment of all employees, team leaders and managers to the brand's service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- Verifies all banquet functions are up to standard and exceed guest's expectations.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Conducts performance reviews in a timely manner.
- Promotes both Guarantee of Fair Treatment and Open Door policies.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

**Additional Responsibilities**
- Complies with all corporate accounting procedures.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Drives effective departmental communication and information systems through logs, department meetings and property

  • F&b Operations Manager

    3 days ago

    Kuala Lumpur, Malaysia Amphawa F&B Sdn Bhd Full time

    Instagram: **Roles**: Responsible for managing the day-to-day outlet operations, developing menus, purchasing supplies, managing menu cost and wastages, training and supervising staff, maintaining health and safety standards, and implementing strategies to maximise sales and profitability. Additionally, also monitor customer feedback, resolve issues, and...

  • Assistant Sales Manager-f&b

    2 weeks ago

    Kuala Lumpur, Malaysia Hilton Full time

    Assistant Sales Manager-F&B With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels...

  • F&b Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time

    the Ensure that quality standards of food production are available from the kitchens for F&B outlets including Banquet functions. - Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service. - Ensure departmental profitability by preparing the F&B budget,...

  • F&b Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Eden Catering Sdn Bhd Full time

    **Responsibilities**: - **Operations Management**: Lead all F&B operations, including restaurants, banquets, room service, and catering. - **Staff Management**: Recruit, train, and supervise F&B team members. - **Budgeting and Financial Control**: Manage budgets and control costs to meet revenue targets. - **Quality Assurance**: Maintain high standards of...

  • F&b Supervisor

    1 week ago

    Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full time

    Responsibilities - To oversee F&B day-to-day operations and to deliver a high level of service to guests - To ensure customer satisfaction through promoting excellent service (respond to customer complaints tactfully and professionally) - Responsible of daily meal reservations in F&B outlet and event order for banquet hall - To monitor and ensure the quality...

  • F&b Operations Manager

    4 weeks ago

    Kuala Lumpur, Malaysia A&W (Malaysia) Sdn Bhd Full time

    **Overview** We're on the lookout for Operations Manager to be the driving force for our operational success to realize our vision to be the most admired F&B brand in Malaysia. Provide leadership, coaching and strategic direction to a team of Area Managers and Restaurant Management Team in the region to achieve sales and profit targets through people...

  • F&b Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Viking Cruises Full time

    **ASSIGNMENTS/RESPONSIBILITIES** - Responsible for the entire service operation onboard - Supervision/supported of a professional welcoming and sales-orientated F&B Service - Coordinate with the Executive Chef dietary needs for guests according to manifest - Ensuring absolute cleanliness and order in accordance with HACCP rules - Operation of service...

  • Sales Manager

    1 month ago

    Kuala Lumpur, Malaysia Anradus Pte Ltd Full time

    Industry/ Organization Type: F & B/Catering & Event - Position Title**:Sales Manager (F & B)/ Sales Manager**: - Working Location: Sembawang - Working Hours: 5 days (Monday to Friday, 9 am to 6 pm) - Salary Package**: Basic + Commission + Performance Bonus**: - Duration: Full Time/ Permanent **Key Responsibilities** - Develop and implement sales...

  • Sales Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Anradus Pte Ltd Full time

    Industry/ Organization Type: F & B/Catering & Event - Position Title**:Sales Manager (F & B)/ Sales Manager**: - Working Location: Sembawang - Working Hours: 5 days (Monday to Friday, 9 am to 6 pm) - Salary Package**: Basic + Commission + Performance Bonus**: - Duration: Full Time/ Permanent **Key Responsibilities** - Develop and implement sales...

  • Sales Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Anradus Pte Ltd Full time

    Industry/ Organization Type: F & B/Catering & Event - Position Title**:Sales Manager (F & B)/ Sales Manager**: - Working Location: Sembawang - Working Hours: 5 days (Monday to Friday, 9 am to 6 pm) - Salary Package**: Basic + Commission + Performance Bonus**: - Duration: Full Time/ Permanent **Key Responsibilities** - Develop and implement sales...

  • Sales Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Anradus Pte Ltd Full time

    Industry/ Organization Type: F & B/Catering & Event - Position Title**:Sales Manager (F & B)/ Sales Manager**: - Working Location: Sembawang - Working Hours: 5 days (Monday to Friday, 9 am to 6 pm) - Salary Package**: Basic + Commission + Performance Bonus**: - Duration: Full Time/ Permanent **Key Responsibilities** - Develop and implement sales...

  • Assistant Business Development Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24082778 **Job Category** Sales & Marketing **Location** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position assists with the soliciting...

  • Delivery Sales Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyOur client is a retail F&B company, specialising in bold flavors and contemporary dining experiences within the culinary venture sector. They are planning to continue to grow and expand their businessabout the jobReporting to Head of Business DivisionKey accountabilities:To identify customer needs and overseeing service delivery within the...

  • Delivery Sales Manager

    3 months ago

    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyOur client is a retail F&B company, specialising in bold flavors and contemporary dining experiences within the culinary venture sector. They are planning to continue to grow and expand their businessabout the jobReporting to Head of Business DivisionKey accountabilities:To identify customer needs and overseeing service delivery within the...

  • Sales (F&b)

    3 weeks ago

    Kuala Lumpur, Malaysia Craft Spirits Sdn Bhd Full time

    _Hey you! Yes You._ Our humble requirement: - Preferably 2 to 3 years experience in alcohol and Food & Beverage industry. - Experience in dealing with Bar/Café/Restaurant/Hotel - Possess Own Transport and willing to travel outstation. - Age : above 25 years. **Salary**: From RM3,000.00 per month **Benefits**: - Opportunities for promotion Schedule: -...

  • F&b Supervisor

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full time

    Responsibilities To oversee F&B daytoday operations and to deliver a high level of service to guests To ensure customer satisfaction through promoting excellent service (respond to customer complaints tactfully and professionally) Responsible of daily meal reservations in F&B outlet and event order for banquet hall To monitor and ensure the quality of food,...

  • Operations Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyOur client, a distinguished local company renowned for their exquisite high-quality desserts, has been a cornerstone of the industry for nearly a century. With a rich legacy of excellence and an unwavering commitment to quality, they have successfully expanded their offerings and continue to grow, delighting customers with their delectable...

  • Training Manager F&b

    2 weeks ago

    Kuala Lumpur, Malaysia DOME CAFÉ SDN BHD Full time

    **Job Overview**: The Training Manager in the Food & Beverage (F&B) industry is responsible for developing, overseeing, and continually improving training programs for all staff within the F&B operations. This role includes the creation of training materials, conducting educational workshops, assessing the effectiveness of training sessions, and ensuring all...

  • F&b Operations Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia A&W (Malaysia) Sdn Bhd Full time

    OverviewWe're on the lookout for Operations Manager to be the driving force for our operational success to realize our vision to be the most admired F&B brand in Malaysia.Provide leadership, coaching and strategic direction to a team of Area Managers and Restaurant Management Team in the region to achieve sales and profit targets through people management...

  • F&b Coordinator

    1 week ago

    Kuala Lumpur, Malaysia Eden Catering Sdn Bhd (Penang) Full time

    **Education & Training** - A Diploma in Human Resources Management, Business Administration, or a related field is preferred. **Experience** - Minimum of 2 years’ experience in related experience in administration, hospitality industry, with 2 years’ experience in relevant function. **Skill / Attributes** - Assisting with day to day operations of the...