Cx Support Specialist

5 days ago

Cyberjaya, Malaysia Yinson Full time

**Date Posted**:2 May 2024**Legal Entity**:Green EV Charge Sdn Bhd**Job Function**:Support**Location**:Cyberjaya**Employment Type**:Permanent- Join one of the world’s leading energy solutions providers and discover how you can grow with Yinson no matter where you are in your career._
- Yinson is passionate about meeting the world’s energy demands in a sustainable way. To achieve this, we believe in attracting great employees through the creation of a vibrant, progressive workplace that puts people first. We’re always on the lookout for experienced and passionate individuals to be part of the team, working and collaborating effectively to make a difference and create impact with individuals, corporations, governments and the business world.**So what are you waiting for? Join us now**

**Who are we?**
- Yinson GreenTech is a wholly owned subsidiary of Yinson Holdings Berhad, a public limited liability company, incorporated and domiciled in Malaysia, and listed on the Main Market of Bursa Malaysia.- YGT is a green technologies solutions provider delivering clean, integrated and technology-enhanced ecosystems and services across the marine, mobility and infrastructure segments.- YGT’s strategic investments currently include an advanced hydrofoil system for electric vessels, e-bikes with swappable batteries, autonomous technology for electric vehicles and vessels, marine energy storage solutions and electric vehicle charging.- YGT currently has five main brands: MarinEV, ChargEV, DrivEV, RydeEV and DigitalEV.- **Key Responsibilities**:

- Implement and refine seamless chatbot technologies to enhance customer service.
- Develop and enforce disciplined recovery and resolution management protocols for customer issues.
- Lead proactive efforts to understand and mitigate customer pain points through direct engagement and research.
- Utilize predictive analytics and customer feedback to pre-emptively address potential service issues.
- Serve as a company-wide advocate for customer experience, ensuring a cohesive and end-to-end focus on customer satisfaction.
- Embrace a digital-first approach, aiming to make our services and products intuitive and seamless for customers.
- Demonstrate relentless commitment to customer satisfaction, empathizing with customer scenarios, and communicating urgency and feedback across the organization.

**Skills & Experiences**:

- Reading, Writing and Speaking in Mandarin.
- Bachelor’s degree in business administration, communications, or a related field, or equivalent practical experience in customer support or service roles.
- Experience with customer service analytics tools.
- Background in conducting and analyzing customer feedback, interviews, and research to guide customer support strategies.

**What can we offer?**
- You will be working in a culturally diverse organisation which fosters teamwork and mutual support. Our dynamic workplace not only encourages people to be innovative, creative, and open but is also geared to realising ambition. We provide mentorship and coaching to our employees in developing their professional career with us.- Yinson offers an excellent package of benefits and has offices located in a prime location in the City allowing for easy travel to and from work. Working hours are flexible with numerous company events held during the year.

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