Sales Manager

2 weeks ago

KL Eco City, Malaysia Amari Kuala Lumpur Hotel Full time

General
- Major responsibility on Corporate business segment and others as assigned.
- Set up appropriate filling system of existing and potential accounts, keep up to date and properly categorized.
- Maintain prompt response to all enquiries or correspondence from customers and prospects.
- Assure the proper handling, use and maintenance of office equipment of the work areas.
- Provide other marketing support services to the superior and other sales staff as directed.
- Develop new business for the property and maintain business relationship with potential and existing accounts.
- Ensures the fulfillment of customer’s requirement and commitment based on assigned market.
- Sell guest room, banquet facilities and other thing, follow up old accounts and to constantly seek for new accounts through sales calls, building blitzes, newspaper lead or other sources.
- To create immediate awareness of the product both in local and international market.
- To update Delphi system by updating data and activities accurately.

Sales & Marketing
- Sell guest rooms, banquet room and other facilities such as special promotion packages by physical sales call and telemarketing.
- Research and report market intelligence and competitive information such as average rate, sales activities, and special promotional campaigns.
- Establish strong account base and maintain good relationship with customers, both bookers and In
- House guest.
- Develop regular sales action program in consultation with Supervisor in order to achieve individual goals and objectives.
- Make a minimum of 4 or more calls per day, of which two (2) must be new customers. Sales calls report must be submitted for review once a week.
- Organize regular visits in accordance to a predetermined plan.
- Ensures the availability of after-sales services to customers.
- Regular sales servicing and coverage according to customer’s potentials and requirement.
- Defines guest requirements precisely and ensures services are provided according to sales commitment.
- Conducts hotel inspection for customers and ensure all important guest are well taken care of.
- Negotiates prices with customers in order to achieve maximum results and productivity.

Administrative
- Assist in the annual planning of his/her designated market in coordination with Supervisor.
- Maintains and updates database of designated customers for customer servicing and property information updates and direct mailing campaigns.
- Submits Weekly sales reports and customer’s feedbacks to Supervisor.
- Ensures that customer’s invoicing corresponds to sales commitment and services rendered.
- Ensures that new customers have no negative credit references.
- Records the statistics of his or her sales efforts and accounts.
- Submits monthly goals and objectives, Weekly Sales Call Plan and maintain database

of all key accounts.
- Maintain and implement sales database system.
- Prepare special reports as and when it may be required.
- Ensure attendance and participation to the Division’s meeting through customer feedback; competition information, sales coverage reports on new sales leads, potential customers covered, problems arising and uniformly develop sales and marketing plans.
- Confirms verbal proposals to customers in writing.
- Report customer feedback and complaints to Department concerned and see to it that necessary action is done to appease clients or customers.

Technical Responsibilities
- Submits sales performance of his/her designated accounts with analysis and recommends strategies to achieve set goals and objectives.
- Recommend the solutions and strategies to further improve the performance.
- Customer’s requirement has to inform to operational staff for efficient customer servicing at certain level.
- Negotiate and efficiently uncover customer’s needs and wants and offer corresponding property service and facilities in order to make a sale.

Commercial Responsibilities
- Keeps one abreast with product knowledge and competitive activities and strategies.
- Keeps track of respective market’s price acceptance and pricing strategies of competitive hotels.
- Closely keep track of competition (sites, prices, service offered) on a regular basis quarterly or more offer as needed.
- Human Responsibilities
- Closely coordinate and supervise client’s administrative requirement with his/her designated sales coordinator.
- Encourage customer loyalty and strengthen client relationship with both bookers and in-house guests by hotel inspection, meal entertainment and special activities.

Public Relations Responsibilities
- Develop & foster good rapport with the public, the industry, customers and members of the trade in an effort to ensure and promote a good image of property.
- Direct Liaison
- Reports directly to the ADOS / DOS.

Functional Liaison
- Sales Manager maintains contacts with all the other departments of the property.
- Maintains and ensures fulfillment of client’s requirement wi

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