Executive - Business Channels (Operations &
4 months ago
Executive - Business Channels (Operations & Customer Service)
**If you are looking to excel and make a difference, take a closer look at us...**
The Business Channels Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling. Additionally you will also be the first point of contact to recommend Bank's products and services to customers and be responsible for high levels of Customer service and seamless transactions.
**Sales & Service**
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products - CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
- Assist in calling up customers for service / sales interactions;
**Operations**
- Carry out Branch RCSA through sample checking and effective rectification as applicable;
- Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
- Over-ride transactions as per Bank defined transaction limits;
- Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
- Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;
- Observe and comply with the Bank's Code of Conduct & Ethics;
**Other Responsibilities**
- Maintain confidentiality of customers and Bank's information in a responsible manner;
- Keep a clean, organized work area and maintain a professional appearance;
- Attend all trainings as applicable including e-learning/Workday;
- Filing of reports;.
- Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
- Carry out other duties as assigned periodically.
**Requirements**:
**Education/Qualification**
- Malaysian citizen
**Experience**
- Related working experience in financial institution or related field
- Possess customer interaction / cash handling / transaction processing / sales experience
**Special Skills**
- Basic banking knowledge
- High level of integrity and accountability
- Excellent service mindset and communication skills and cross selling skills
- Professional appearance and courtesy
**Certification/Licensing Requirements (optional)**
- FIMM / UT license
- PCE & TBE license
**What's next?**
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
Job ID JR0000018508
-
Marketing Operation Specialist
7 months ago
Kuala Lumpur, Malaysia BID Operations Full time**Responsibilities**: - Collaborate with cross-functional teams to gather campaign assets, both online and offline, and ensure timely delivery. - Communicate with internal and external groups to ensure marketing materials comply with regulations. - Identify issues, risks, and benefits of website content and functionality updates, and outline business...
-
Marketing Executive
7 months ago
Kuala Lumpur, Malaysia GLOBAL EHSAN RELIEF MALAYSIA Full timePlan and execute a marketing strategy for the organization and for new and existing products or services - Oversee the implementation of the marketing strategy - Develop a brand strategy - Set and administer an annual marketing budget - Create and manage a calendar of events - Guide the day-to-day activities of the marketing & amp, media team - Continually...
-
Customer Operation Supervisor
7 months ago
Kuala Lumpur, Malaysia BID Operations Full timeAt BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s...
-
Business Development Channel Sales
6 months ago
Kuala Lumpur, Malaysia Tech Titan Group - Titan Guard and Tech Titan Distribution Full timeAllowance, KPI and Bonus also available **Responsibilities**: - Determines customers needs and desires by specifying the research needed to obtain market information - Maintains professional and technical knowledge by attending educational workshops, establishing personal networks and participating in social events. - Contribute to team effort by...
-
Risk Operations Officer
7 months ago
Kuala Lumpur, Malaysia BID Operations Full timeDevelop, follow, and enhance risk management policies and procedures within the designated risk jurisdiction. - Collaborate closely with the dealing and liquidity teams to effectively assess and manage operational risks. - Serve as a technical liaison to stakeholders and various departments within the firm, providing clear and concise answers to complex...
-
Channel Sales Executive
7 months ago
Kuala Lumpur, Malaysia GOBS Sdn Bhd Full timeAs a Channel Sales Executive, you will have the opportunity to showcase your persuasive skills and play a crucial role in expanding our market presence! This is an exciting opportunity for individuals who are passionate about sales and wants to take their income to the next level! **Benefits**: - Basic Salary + Attractive Commission + Performance Incentive...
-
Content Strategist
7 months ago
Kuala Lumpur, Malaysia BID Operations Full time**Overview**: As a Content Strategist, you will be instrumental in crafting and executing compelling content strategies that resonate with our audience and drive engagement. Your responsibilities will encompass market research, audience analysis, strategy development, content planning, creation, optimization, performance tracking, and data analysis. This...
-
Channel Sales Executive
6 months ago
Kuala Lumpur, Malaysia SRKK Group Full timeIdentify and pursue new channel partners opportunities - Develop and maintain relationships with channel partners - Develop and implement channel sales strategies - Manage the channel sales process from start to finish - Prepare and deliver presentations and proposals to potential channel partners. - Negotiate contracts with channel partners and ensure that...
-
Retail Channel Productivity Specialist
7 months ago
Kuala Lumpur, Malaysia Maxis Full timeAre you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...
-
Manager - Business & Corporate Banking (Channel &
6 months ago
Kuala Lumpur, Malaysia Hong Leong Bank Full timeManager - Business & Corporate Banking (Channel & Product) **If you are looking to excel and make a difference, take a closer look at us...** **Summary**: The product/channel manager is responsible for the development of product plans, strategies and tactics in coordination with the Product & Channel Management team. The overall objective of this role is...
-
Services Channel Business Development Manager
7 months ago
Kuala Lumpur, Malaysia Hewlett Packard Full timeWe are looking for a Channel Business Development Manager to join our team to drive a transformational change in the reseller channel. Our aim is to develop partners so that they can provide a consolidated workplace experience for their customers. Scope of the role is HP’s Personal Computing and Office Printing Services and Solutions portfolio across...
-
Channel Sales Malaysia
7 months ago
Kuala Lumpur, Malaysia Radius Payment Solutions Full timeJob Advert **Job title** **:Channel Sales Manager (Telematics) **Location** **:MY - Kuala Lumpur **Department**:Telematics **Job type** **:Full time **Job opening status** **:Active **Salary**: RM8,000 to RM10,000 **Heard of us**?** We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver...
-
Ufs - Trade Marketing & Omni Channel Manager
6 months ago
Kuala Lumpur, Malaysia Unilever Full time**About the Role** As an Omni Channel Trade Marketer for UFS you sit in a unique role between Marketing, Supply chain and CD. Your Primary role is to lead the execution of the strategic initiatives of UFS in the Push channel. You will further play a key role in developing annual distribution plans and support CD LT and GMs develop strategic the trade plan....
-
Operations Executive
6 months ago
Kuala Lumpur, Malaysia Carleton Executive Search Full timeThe Operation Executive will assist with both Warehouse and related customer service. **Qualifications/Experience**: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be considered too. **Job Requirements**: - Meticulous and detailed...
-
Executive - Group Operations (Alternative Channels
6 months ago
Kuala Lumpur, Malaysia Hong Leong Bank Full timeExecutive - Group Operations (Alternative Channels - Live Chat) **If you are looking to excel and make a difference, take a closer look at us...** **Key Responsibilities** - Highlight / escalate customer feedback to relevant department and always ensure delivery of a quality response - Understand the key processes and have the ability to recommend...
-
Channel Sales Executive
6 months ago
Kuala Lumpur, Malaysia GOBS Sdn Bhd Full timeAs a Channel Sales Executive, you'll be part of a dynamic and supportive team where your ideas are valued, and your contributions make a real impact. Join us if you want to bring your career and income to the next level! **Benefits**: - Basic Salary - Attractive Recurring Commission - Performance Incentive - Socso & EPF - Transparent Bonuses Structure -...
-
Channel Sales Manager
8 months ago
Kuala Lumpur, Malaysia AXENTO ASIA SDN BHD Full timeIdentify potential new clients and sales channels for our endpoint security products (Endpoint EDR Threat Intelligence Encryption Backup DLP etc.) to drive business growth. - Support and expand the existing channel by gaining expertise in our products and solutions. - Connect with potential clients through networking maintaining relationships and increasing...
-
IT Support Executive
6 months ago
Kuala Lumpur, Malaysia Hexa Business Full timeType: Contract (12 Months) Location: Onsite, KL office, Malaysia **IT SUPPORT EXECUTIVE** As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our office's technological infrastructure. Your responsibilities will include: - **Setting up and maintenance of all office computers and printers**:Configuring and...
-
Funding Operation Associate
7 months ago
Kuala Lumpur, Malaysia BID Operations Full time**What A Day Looks Like**: ***: - **Daily Funding reviews and processing.** ***: - **Daily data reconciliation and generation of reports.** ***: - **Statistics collation and analysis.** ***: - **Identify, analyse, and report abnormal funding situations or issues.** ***: - **Risk Analysis from a Funding Standpoint.** ***: - **Case...
-
Marketing Executive
7 months ago
Kuala Lumpur, Malaysia BID Operations Full time**Responsibilities**: - Assist with data market entry tasks to maintain accurate and up-to-date marketing databases. - Coordinate with vendors to ensure timely delivery of marketing materials and services. - Support the marketing team in organizing and maintaining marketing materials and resources. - Manage marketing ad campaigns across different platforms,...