Japanese Customer Service Operations Manager

**Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Japanese language BPO Voice Process Japenese japense BPO Skills BPO industry BPO Call center International BPO BPO/ITES Fluency...

**Role: Japanese Speaking Customer Support / Fintech Project** **Company Background**: Global Fintech Company **Work Location**: Petaling Jaya, Selangor **Salary details**:Basic salary: RM5,000-8000/ per month **Responsibilities** - Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional...

Overview: Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers. Qualifications: Excellent in speaking, writing and reading Japanese language (Native / Business level). Independent & customer friendly. Able to demonstrate conflict resolution, negotiation and...

**About our Client** - Our client is a leading provider of global IT services, offering round-the-clock, multilingual support to clients worldwide. Their Global Support Center (GSC) in Kota Damansara, Petaling Jaya, is dedicated to ensuring optimal operational processes and rapid fault resolution, leveraging our extensive expertise and state-of-the-art...

**Responsibilities**: - To ensure that day-to-day operations are carried out smoothly in accordance to company policies - To improvise and improve outlets performance in terms of profitability, sales revenue, customers’ satisfaction and cost control. - To ensure all staff is discipline, punctual and observe high levels of personal hygiene. - Assist KIC in...

**Bilingual Expertise**:Utilize your proficiency in Japanese and English to effectively communicate with clients, addressing and resolving invoice-related inquiries with accuracy and professionalism. **Customer-Centric Approach**:Demonstrate a customer-focused mindset, ensuring a positive experience by providing prompt and satisfactory resolutions to...

**仕事内容**: - Engage customers, understand needs, and set delivery expectations clearly. - Use RCA to identify and troubleshoot issues, translating customer needs into actionable tasks. - Prioritize problem resolution, adhere to policies, and diplomatically decline non-compliant submissions. - Be proactive by considering broader customer needs and...

Job SummaryWe are seeking an experienced Customer Experience Manager to oversee our customer service operations in Japan. The successful candidate will manage a dedicated team, ensuring exceptional customer service through various channels, including live chat, email, and service requests.About the RoleThis is a critical position that requires strong...

**Responsibilities** - To ensure that day-to-day operations are carried out smoothly in accordance with Company’s pre-set procedures and workflows. - To assist Immediate Superior in the day-to-day functions Store opening and closing. - Ensure a conducive, safe and comfortable ambiance for staff and customers. - To refill green tea for customer regularly. -...

About UsFastLaneRecruit is a leading recruitment agency in the financial industry, providing top talent to our clients. We are seeking an experienced Customer Service Manager to lead our team in Japan.Salary and BenefitsThe salary for this role is estimated at $80,000 - $110,000 per annum, depending on experience. We offer a competitive benefits package,...

**Exciting Opportunity: Join Our Japanese Restaurant Service Crew!** Are you enthusiastic about Japanese cuisine and hospitality? Join our team as a valued member of our Japanese restaurant service crew! **Location**: Subang Parade Mall **Responsibilities**: - **Guest Service**: Provide exceptional customer service to our guests, ensuring a welcoming and...

**Role Responsibilities**: - Responsible for tactical planning, operational leadership, organization, and governance, acts as the supporting decision-maker for matters relating to Japan security delivery from Malaysia - Responsible for business development, assisting the Security Delivery Head & Capabilities Leaders with aligned activities - Manages...

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

Step into our world of creativity and joy! IM&S R&F Operational Buyer (Japanese Speaker) - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn...

Job Description We provide digital marketing and inside sales services to companies expanding their overseas operations (in Southeast Asia such as Malaysia) and support the growth of their international businesses. Sales Manager will be responsible for the following tasks to promote the growth of client companies' overseas operations: **Proposal of our...

**Master Data Governance Analyst( Finance, Japanese Speaker)** - Location: Petaling Jaya, Malaysia (or WFH) - Exp: 3+ yrs - Monthly Salary: MYR 5000-7000 - Mode: 1 Year contract, potentially extendable - Note: Only Malaysians - Must: Japanese Speaker - Interview rounds: 1 or 2 Job Purpose Key Responsibilities - Process finance master data registration e.g....

We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker** could be the...

D19482-Customer Service Advisor - Voice Support (Native Japanese): Overview The CSS will be the primary contact for customers using the client's website shopping channel. **The CSS lives the values of our client which are**: - **1. Responsibility**: The CSS represents the client and is the face of the brand to the outside world. **2. Quality and a Passion...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

**Responsibilities**: - ** Service Network Development and Management**: Develop strategies to expand and improve the service network, maintain strong relationships with service providers, monitor their performance, and resolve any issues to enhance service quality. - ** Spare Parts Management**: Oversee inventory and procurement of spare parts, ensuring...