Client Relation
4 weeks ago
**KEY RESPONSIBILITY**:
- Maintain & communicate waiting and end-of-repair date according to information coming from Regional Spare Parts Operations, Workshops (internal and external), Manufactures, etc.
- Follow spare parts issues with local team & regional spare parts operations including missing information.
- Escalate difficult claim cases, complaint cases to Customer Service Manager thereafter to Local/Central Brands (invoiced repairs under warranty, multiple warranty, product exchange )
- Manage counterfeit & stolen cases
- Daily check on the Boutique transfers (in and out)
- Registration of incoming wholesale repairs; transfer-in and check of the Boutique repairs
- Perform/check service orders for Platform(s) and Manufactures repairs and cost estimates
- Perform final (aesthetical & commercial) control, invoicing and monitoring as per check list
- To update one-self on a regular basis for product knowledge, updates & services information through contribution to OneWiki enrichement & the Maisons intranet
- To perform regular & proper housekeeping practises to ensure the Customer Service Platform is kept clean and tidy at all times
- Train and support internal boutiques on SAP Gemini
- Train and support internal and external boutiques and wholesaler on Richemont intranet (Booster), OneWiki procedures
**QUALIFICATIONS**
- Possess passion and tenacity in delivering high levels of customer service and professionalism,
- Good people and communication skills with a customer centric mind set.
- Detailed oriented, organized, flexible and resilient
- Strong interpersonal and effective communication skills, good team player
- Curious, Proactive and Self Starter
- Fluent in English. Mandarin is an added advantage to manage Chinese speaking customers
- Working experience in luxury watches environment is preferred
- Proficient in usage of Microsoft Office Applications (Outlook, Words, Excel, Power Point)
- Knowledge of SAP ERP is a plus
**Job Type**: Permanent
**Salary**: RM3,000.00 - RM5,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
**Experience**:
- after sales support: 3 years (preferred)
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