Regional Development Manager

5 days ago

Johor Bahru, Malaysia Prudential Full time

**Responsibilities**:
Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

**Principal Duties & Responsibilities**:
Sales Development
- Monitor and supervise agency strategic action plans on KPIs.
- Attend to any agency doubts, concerns and problem faced by agency members and to provide solution to overcome the problem.
- Provide guidance and counseling to agency members violating Company/ Industry/Regulatory guidelines and to enforce the prescribed guidelines among agency members.
- Provide additional motivation for agency members to raise agency morale.
- Continuously encourage agency members to focus on recruiting new agents.
- Encourage Agency Leaders to train-up agents for promotion to be future leaders.

Customer Service Development
- Participate in all identified core-customer service programs to update of product and system knowledge.
- Work closely with and support branch staff in identifying root causes/trends of customer service issues and coming up with solution to resolve it.

People Development
- Implement Core-Program to encourage new agents to do well and retain them in our Company.
- Ensure that training rooms, training centers and other training facilities & equipment in the respective region are properly maintained in tip top condition.
- Provide quality training and supporting services to the agency force to upgrade one’s skill and performance.

Communication & Organization Development
- Provide a formal platform to disseminate information and receive feedback from agency members during agency meetings.
- Assist and support all launches and events.
- Communicate and motivate by promoting Agency, Regional or PAMB’s challenges, incentives and contest to the Agency.
- Organize and implement formal platform for interaction of agency members and building teamwork through group meetings and gatherings.
- Submit weekly planning and monthly reports.

**Job Specification**:

- Degree / Diploma in any discipline.
- Minimum 5 years working experience in business development, marketing or sales.
- Experience in agency development will be an added advantage.
- Good interpersonal and communications skills.
- A self-starter with pleasant personality and service-oriented work perspective.
- Must be self-motivated with the ability to work under minimum supervision.
- Good command of English and Malay - written and spoken.Benefits

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