Guest Service Crew

1 week ago

Genting Highlands, Malaysia Genting Malaysia Berhad Full time

**Genting Malaysia Berhad**

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today

**Responsibilities**:
As a guest services crew member, you are the first point of contact for guests. You are responsible for entry operations and guest services duties on a daily basis which includes, ticket selling, answering guest queries as well as handling guest feedback. You will interact with guests providing them excellent 5 A service through product knowledge, positive attitude and willingness to go above and beyond.

**Ticketing**
- Ticketing Selling on multiple Point of Sale systems such as ePOS and Embedd;
- Adheres to all Policies and Procedures in place for ticketing and guest services;
- Supporting Self-serving kiosks functions across all units;
- Ensuring work units are clean and tidy;
- Ensuring all stock is accounted for and request for replenishment made when needed;

**Cashiering**
- Handling various payment methods such as cash, credit / debit card, WeChat pay, Alipay and e-comp slip;
- Understands importance of reconciliation and how to adhere to policies and procedures for till operations;
- Adheres to all Policies and Procedures in place for cashiering set out by Finance and Ticketing department;
- Rotate in all units for ticketing and guest services as required;
- Working various types of shifts according to operations timings during peak and off peak periods;

**Guest Services**
- Assisting in all aspects of customer service such as answering guest enquiries and handling guest feedback;
- Assisting guests with tagging of wristbands across all units;
- Supporting the wider team in queue management across all units;
- Handling situations such as lost children and lost property in adherence to the SOPs in place by management;

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