Inside Sales

2 weeks ago

Klang, Malaysia Konecranes Full time

Employment type: Undefined term- Full-time/part-time position: Full time**Inside Sales**:

- At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive._
- We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work._

**Role Description**:

- Perform Service Review with customer within two business days of service request completion.
- Follow up and close operative quotes submitted from field service requests.
- Work with field operatives if assistance or additional information is needed.
- If customer is non-responsive during sales efforts or needs a site visit for further sales opportunities/efforts,the sales case should be turned over to service sales.

**Key Tasks**:

- The below are amongst many KPI’s this role can influence, some directly others not:

- Service Review Delay, Average Days
- Service Reviews Performed % of SRs (SP20/21)
- No. of Offers / Inside Sales Representative / Month
- Next Steps-Re-reported %
- Carrying out follow up calls after completion of our Service visits through a Service Review to go through open risks/recommendations and quotations to address them, to answer customer questions and to document our next steps
- Review the Service Technicians service reports.
- Conducts Service Reviews online using our customer portal.
- Facilitate the Operative Quoting process for leads brought in by the Field Operatives. Take appropriate action to ensure leads are quoted in a timely fashion or forward leads to other designated resources, for estimation and quotation, if required.
- Finalizing sales cases and generating the Service requests for Work to be carried out.
- Qualifying opportunities to their respected areas
- Responsible for offering and sales of repairs, retrofits, and spare parts.
- Maintain customer record by updating account information, and responsible to support customers quotation.
- Works closely with local branches to improve customer agreement retention, overall customer relationships, scope of services delivered, and overall profitability and efficiency.
- Receive the customers' feedback for products, close coordinate with relevant colleague to solve possible problem.
- To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts, mine health and safety act, Regulations and applicable Health and Safety policies and procedures to maintain a safe workplace.
- Report all hazards, incidents, and injuries in accordance with legislation and company reporting procedures.
- Participate in programs and assessments to improve health and safety in the workplace.
- Execute all functions in line with the applicable delegation of authority.
- Perform other duties as assigned.

**Key Job Requirements**

**Qualification/Education**:

- Grade 12
- Post-matric qualification (NQF level 5) an advantage

**Skills & Knowledge**:

- 2-3 years’ work experience in Sales, preferably in Technical Sales
- Knowledge and experience of customer service and customer communication preferred.
- Knowledge of quoting process, pricing, and margins
- Must be able to travel locally and outside SA for operational requirements.
- Experience working with CRM or similar tools.
- Awareness of ISO 14001 & 45001 Standards

**Behavioural Competencies**:

- Behaves according to highest ethical standards.
- Thinks in terms of profit and loss.
- Anticipates and responds to the needs of customers.
- Takes responsibility and drives performance.
- Makes timely, well informed, effective decisions.
- Builds respect and cooperation and manages conflicts constructively.
- Models effective two-way communication, including feedback
- Strives for continuous learning and self-development.
- Good team spirit.
- Konecranes is a world-leading group of Lifting Businesses, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination._

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