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Technical Support- Japanese

4 weeks ago

Kuala Lumpur, Malaysia Abhidi solution SDN BHD Full time

**Title: Technical Support Engineer**

**Mandatory Skills**:

- Hands-on experience with Cisco networking technologies such as IOS-XR Router, IOS-XE, and Cisco routing products (ASR 9K, ASR9xx, NCS).
- Proficiency in industry-standard routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, and basics of multicast.
- Experience with collaboration tools such as Webex Meetings.
- Knowledge of switching concepts, LAN, WAN, and network security protocols.
- Strong understanding of TCP/IP, HTTP/HTTPS, DNS, SSL/TLS protocols.
- Excellent written and verbal communication skills in English.
- Team player with the ability to collaborate effectively to achieve common goals.
- Previous experience in a support role would be an advantage.
- Cisco certifications such as CCNA, CCNP are preferred.
- Language Proficiency: Japanese

**Role and Responsibilities**:

- Offer technical support on a worldwide basis, addressing moderately to complex technical issues.
- Utilize lab environments to simulate technical problems and identify solutions.
- Share knowledge with colleagues through writing technical documents and contributing to knowledge databases.
- Work closely with cross-functional teams to achieve common goals and drive technical perfection and expertise.
- Demonstrate an aptitude and willingness to learn new technologies and expand upon core knowledge.

**Qualifications**:

- Bachelor's or Master's degree in engineering or related field.
- Minimum of 3-6 years of technical experience in IP networking, preferably with Cisco technologies.
- Experience in troubleshooting complex environments and customer support roles.
- Cisco certifications such as CCNA, CCNP Security, CCIE Security are preferred.
- Proficiency in additional languages would be a plus.
- Ability to work effectively in a multicultural team environment and achieve goals with limited supervision.

Pay: RM7,000.00 - RM10,000.00 per month

Schedule:

- Early shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Technical Support: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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