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Customer Care Associate

1 month ago

Air Itam, Malaysia Lingble Full time

Lingble is an all-in-one e-commerce solution that allows companies to sell their products directly to consumers globally through their own, highly customised online shops. We work with up-and-coming and well-established fashion brands in their domestic markets and brands that sell exciting consumer goods in other industries that want to expand their business outside of their home country through e-commerce. We are growing fast and are very excited about how we are changing cross-border e-commerce by making it easier than ever for companies to reach their customers in every corner of the world. At Lingble we look for talent worldwide. We work in an entirely remote environment and have employees in over 20 countries and growing.

We are now looking for a Customer Care Associate who will be part of the rapid growth of the Lingble Customer Care Team. With us, you will be part of a dynamic team in an exciting high-growth technology company where you will get the chance to develop your career and have many advancement opportunities within Lingble, because at Lingble Customer Care is at the heart of our culture and operations.

We are recruiting for a Customer Service Associate covering mainly our **Asian/EU** time zone shift. You will be working closely with our other customer care members who speak English.

**Job tasks**:

- Follow up on own customer cases promptly
- Help with other assigned duties during the downtime of the live chat shifts
- Complete coaching tasks and assessments on time for constant improvement
- Assist with upselling when handling customers

**Requirements**:

- Business level or above Chinese writing skills in TCN and SCN (Must have)
- Business level or above English language skills (Must have)
- Kind, patient, and eager-to-help attitude and personality (Must have)
- Problem-solving skills (Must have)
- Multitasking (Must have)
- Good sense of responsibility and job commitment (Must have)
- Customer service experience (Must have)
- Experience with HappyFox/Zendesk/Live chat/Magento/Order processing platform (Good to have)

**Job Types**: Full-time, Part-time

**Salary**: RM23.00 per hour

Expected hours: 15 - 40 per week

**Benefits**:

- Flexible schedule

Schedule:

- Holidays
- Monday to Friday
- Weekend jobs

Application Question(s):

- This job pays 5 USD per hour. Is this okay with you?
- What is your CN proficiency in writing on a scale of 1-10?
- Do you have a full-time job now?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Chinese (required)
- English (required)

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