Mandarin Customer Service

**Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

**Job description**: - Help drive performance, customer-centric culture, and one inspiring environment aligned with Customer Experience strategy and business plan. - Provide outstanding leadership and motivation, and take ownership of team results in continuously monitor team performance and highlight discrepancies with action taken on the spot to align...

Responsibilities: - Customer Service (handle VOICE CALL, CHAT & EMAIL - Mandarin + English Speaking Market) - Ensure all SLAs are met accordingly - Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied - Provide a high level of professionalism and competent customer service - Able to communicate...

**Responsibilities**: - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. - Providing customers with the...

Attend to inbound calls in a contact centre environment. - Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction. - Able to resolve customer queries and issues with an aim to provide a first call resolution. - A good listener with an ability to establish a good report with the...

Attend to inbound calls in a contact centre environment. - Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction. - Able to resolve customer queries and issues with an aim to provide a first call resolution. - A good listener with an ability to establish a good report with the...

Help drive performance, customer-centric culture, and one inspiring environment aligned with Customer Experience strategy and business plan. - Provide outstanding leadership and motivation, and take ownership of team results in continuously monitor team performance and highlight discrepancies with action taken on the spot to align with company goals and...

CUSTOMER SERVICE SPECIALIST BANKING- MANDARIN LOCATION: PETALING JAYA Salary Up to: RM3,000 - RM3,900 Working Hour: 5 Working days 24/7 Rotational Shift Language allowance : RM300 Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone call. Job Requirements: Bachelor's Degree...

**Requirements**: Required language(s): Bahasa Malaysia, English, and Mandarin (Written and Spoken). Able to communicate in Mandarin will be an added advantage, will need to deal with other department. - Possess initiative with the ability to work independently and as a team. - Dynamic, highly motivated and a result oriented player with good interpersonal...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

**LOCATION**: - Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station ) - FREE shuttle service transport from LRT station to Office based on selected schedule **JOB SCOPE**: - Answer a high volume of inquiries and meet designated service level thresholds determined by the Company. - Provide information on our products and service;...

**Our client**: - _**Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success,...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

**Responsibilities**: - Review and moderate all user-generated content and user profiles (either pre-, post - or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required. - Manage the banned user process, and track and remove previously banned users - Maintain the Moderation Guidelines...

Job Responsibilities: - Providing high quality Customer Service to high valued customers. - Following SOPs while assisting customers in their requests. - Using company resources and other channels to assist in fulflling requests. - Assist professionally in written and verbal communication. - Provide day-to-day support to mobile apps, e-Commerce,...

**JOB RESPONSIBILITIES**: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products - Exceeding customer expectation in terms of customer service & accurate information - Working in a team to achieve the required KPI elements and SLA **JOB...

_**Job Summary**:_ - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the Key Performance Indicator...

**JOB HIGHLIGHTS**: - International BPO Company. - **Immediate hiring, intake: June**: - Full training provided. - Salary and benefits up to RM4,090 per month. - FREE shuttle service transport from LRT station to Office based on selected schedule. **JOB SCOPE**: - To exceed customers' expectations in terms of customer service & accurate information. - To...

Responsibilities - Support both front and back office operations. - Keep track of received data and source documents - Contact preparer of source documents to resolve questions, inconsistencies, missing data, etc. - Sort and prepares documents for imaging - Correct captured data accurately in a pre-determined data entry system - Manage processed and...

**JOB HIGHLIGHTS** - **Office Location: Section 13, Petaling Jaya**: - **Permanent Fixed Shift from 9 am - 6 pm, Monday - Sunday (including weekends & public holidays)**: - **Language skill allowance $$$**: - **Language Required: Mandarin & English (serving Malaysian market)**: - **Positive, Friendly & Fun Working Environment** **Role &...