Mandarin Customer Service

Responsibilities: - Customer Service (handle VOICE CALL, CHAT & EMAIL - Mandarin + English Speaking Market) - Ensure all SLAs are met accordingly - Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied - Provide a high level of professionalism and competent customer service - Able to communicate...

**Our client**: - Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...

**Responsibilities**: - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. - Providing customers with the...

_**URGENTLY HIRING !!! **_ **Basic Salary**: RM3100 + Allowance **Position**:Customer Service Executive (Inbound) - Telco **Location**: Ara Damansara, Petaling Jaya **Working Day**: 5 days, 2 days off (Rotational Shift) **Working Hour**: 7AM - 3PM (9 Working hours including 1 hour break) - **FRESH GRADUATED ARE ENCOURAGED TO APPLY...

Responsibilities - Support both front and back office operations. - Keep track of received data and source documents - Contact preparer of source documents to resolve questions, inconsistencies, missing data, etc. - Sort and prepares documents for imaging - Correct captured data accurately in a pre-determined data entry system - Manage processed and...

**Location** Our office is located at Symphony House, Ara Damansara, Petaling Jaya, which is conveniently accessible by LRT Ara Damansara Station (just a 10-minute walk). We also offer a FREE shuttle service from the LRT station to the office according to a selected schedule. **Why Join Us?** - **Dynamic Environment**: Thrive in a fast-paced, high-volume...

**Responsibilities**: - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. - Providing customers with the...

**Salary**:Basic + Allowance **Working days/hours**:Rotational **Requirements**: - Atleast have SPM Certificate or SKM Level 3 - Age 18 - 55 years old - Able to work rotational shift (9 working hour including 1 hour break) - Able to speak, reading and writing in Mandarin - No exp or **1 year experience** encouraged to apply - Training will be provided -...

**Location : Damansara Uptown, PJ (Nearby MRT TTDI)** **Preferred IMMEDIATE joiner !!!** **Responsibilities**:  Filter content from the client's website. You will also perform data and research functions.  Provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints.  Identify and escalate...

**Job Scope** - Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues. - Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. - Conduct necessary analyses to address customers' issues, and provide regular...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

**Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **Sunway Pyramid, Subang Jaya, PJ** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide...

**JOB HIGHLIGHT** - Easy access to Public Transport. - Fun, Engaging Work Environment. - Full training provided **JOB DESCRIPTION** - Must be able to speak in Mandarin, English and Malay. - SPM leavers who are interested to start their career in a call center are also encouraged to apply. - You are required to work on rotational shifts. - Problem solvers...

This role will be able to handle inquiries via all supported media channels both inbound and outbound services and required to represent the organization appropriately to all guests and partners. - Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer - Handle accurate...

**For Registration Please WhatsApp** - 1) Nama Penuh: - 2) Umur: - 3) Kelayakan : ( SPM, Diploma, Degree ) - 4) Jawatan : Air Asia Mandarin Chat Customer Service Consultant **Requirements**: - SPM & above - Experience in Customer Service or Airline Travel Industry related jobs are encouraged to apply - Able to speak & write in Mandarin **Duties &...

To analyse, create and resolve tickets (if applicable). - To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests. - Identified and escalated priority issues per client specifications. - Displayed courtesy and strong interpersonal skills with all customer interactions. - Ensure high levels...

**Duties and responsibilities**: - Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. - Engaging in active listening...

**RESPONSIBILITIES** - Receiving the faulty item needed for repair that customer sent by courier or from a walk in customer. - Assist customers with all warranty service by listing down the issue of faulty items. Record all customer inquiries and requests on all warranty issues - Ensuring that documents are accurate and well-maintained. - Liaise with sales,...

**About us** We are professional, agile and supportive. Our work environment includes: - Modern office setting - Work-from-home days - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Provide accurate, valid and complete...

End to end airline operation - To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service. - To be able to deal with customers and meet customer requirements - Work Environment - 24*7 - Language: Should be fluent in spoken...