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Call Center Agent- Mandarin

1 month ago

Kuala Lumpur, Malaysia Teleperformance Malaysia Full time

**Job Details**
- Company: Teleperformance Indonesia
- Job Title: Call Centre Agent
- Language Requirement: Mandarin+ English
- TP Code: ID-TP-CCA-Mandarin
- Location: Yogyakarta, Indonesia
- Shift: 5 working days (Rotational shift)

**Job Highlights**
- Social Security coverage for incidents such as death and work-related accidents.
- Access to National Health Insurance benefits.
- Assistance with visa and work permit processes
- Coordination of travel arrangements, including ticketing for arrivals in Indonesia.
- Support in exploring boarding house options for accommodation.

**Call Centre Agent Overview**:
You'll have the opportunity to interact with customers from different parts of the world and provide them with an outstanding customer experience.

You'll work with a dynamic team of professionals who are dedicated to ensuring our customers are always satisfied.

This is a chance to not only practice your existing skills but to enhance them to deliver world-class service.

**Your Responsibilities**
- Managing large amounts of calls in a timely and effective manner
- Identifying customer needs
- Researching customer problems
- Providing the right solutions to customers
- Keeping records of all customer conversations on the call centre database
- And meeting targets in terms of quality of conversations

**Your Qualifications**:

- High School Diploma in any discipline
- Fluency in written and spoken English and Mandarin
- Background or interest in a BPO, Customer Service preferred.
- Proven ability to promote and build extraordinary customer rapport.
- Multitasking and computer navigation abilities
- Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call.
- Self-driven to achieve targets and deliver superior service.
- Willing to work a flexible schedule (rotational shift, and/or weekends, and/or night shift)
- Willing to relocate to Yogyakarta, Indonesia

So if you're looking for a company where you can have fun, be yourself, and achieve your goals, Teleperformance is the place for you. Join us today and see for yourself why we're one of the best companies to work for

FullTime, #CustomerService, #BPO, #BusinessProcessOutsourcing, #CallCenter, #ContactCenter, #Teleperformance, #TeleperformanceIndonesia, #CareerGrowth, #Promotion, #Yogyakarta, #Indonesia, #wearehiring #callcenter #Thai #Vietnamese #FreshGraduates

**Salary**: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- Mandarin (required)
- English (required)

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