Fulfilment Executive

2 months ago


Kota Damansara, Malaysia Intrix Group Full time

履行主管在管理和監督端到端訂單履行流程、確保及時準確地向客戶交付產品方面發揮著至關重要的作用。該職位需要一個注重細節的個人,能夠有效協調各個團隊、管理庫存、處理訂單和處理客戶查詢,以確保無縫的客戶體驗。

**主要責任:**
- 協調和監督訂單履行流程,從訂單輸入到出貨和交付,確保訂單得到準確、有效率的處理。
- 監控庫存水準並與採購協調,以確保庫存可用性和及時補貨。
- 與倉庫員工密切合作,管理揀選、包裝和運輸流程,確保符合公司標準和客戶要求。
- 與客戶服務團隊合作,處理和解決與運輸和交付相關的客戶查詢和投訴。
實施和維護履行程序和最佳實踐,以提高效率和準確性。
- 利用公司的訂單管理系統更新訂單狀態、追蹤出貨並產生有關履行指標的報告。
與物流夥伴協調,確保及時且經濟有效地交付貨物。
- 協助制定和實施策略,以改善履行營運、降低成本並提高客戶滿意度。
- 對庫存和履行流程進行定期審核,以確保準確性並確定需要改進的領域。

**資格:**
- 工商管理、物流、供應鏈管理或相關領域的學士學位。
- 在履行、物流或營運方面擁有豐富的經驗。
- 對訂單履行流程、庫存管理和物流有深入的了解。
- 出色的組織和多任務處理能力。
- 較強的解決問題能力與抗壓性。
- 熟練訂單管理系統和 Microsoft Office 套件。
- 優秀的溝通和人際交往能力,能夠在不同團隊中有效運作。
- 注重細節,注重準確性和效率。

**技能:**:

- 較強的分析和解決問題的能力。
- 優秀的溝通和人際交往能力。
- 能夠有效地確定任務的優先順序並管理時間。
- 熟練物流和訂單管理軟體。


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