Junior Customer Service Executive

4 weeks ago


Johor Bahru, Malaysia TG Human Resource Services Sdn. Bhd. Full time

**Job description**:
**Working Hours**:
Monday to Friday; 9am to 6pm

**Responsibilities**:

- Responsible to deliver consistent experience to address customers' concerns in a customer centric manner and in accordance with the company's service standards and quality objective
- Resolving customer feedback and complaints effectively and professionally, aiming to retain customer loyalty and satisfaction
- Striving to exceed customer expectations and maintain high levels of customer satisfaction and loyalty
- Any ad-hoc duties as advised by supervisor

**Job Requirements**:

- At least 2 years of Customer Service Experience.
- **Excellent command of English Language.**:

- **Handled Singapore client experience.**:

- Experience and familiarity with insurance products will be a distinct advantage.
- Enjoy spending hours communicating with the customers.
- Technology and automation is your good friend.
- You can communicate technically with NON-technical people.
- You have an innovative mind and are a self-starter.
- Proactive in coming up with ideas and solutions that will improve customer experience.

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM4,000.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Do you have any experience handling Singapore clients or customers?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 2 years (preferred)



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