See more Collapse

Manager, End User Experience

1 month ago

Kuala Lumpur, Malaysia AIA Full time

Are you ready to shape a better tomorrow?_

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role
- As a Mac Support Subject Matter Expert, you will be a key part of the team, tasked with improving the end user experience for Apple devices within the business.
- The primary objective of this role is to ensure that the users are working as effectively and as efficiently as possible, by continually improving their service offering and bringing thought leadership on how they can innovate to make their Mac support a best in class service.
- As the successful Mac Support Senior Engineer, you will join a team of expert engineers and execute against a global strategy to deliver a flexible and dynamic workplace experience, enabling their users to access services from any device, anywhere.
- Act as the Subject Matter Expert on MacOS, iOS, and Apple technologies, maintain and evolve Mac management (JAMF Cloud) and review and recommend solutions to meet business requirements.
- This position is a stakeholder-facing role and requires that you establish and manage expectations within the business and drive the IT teams to achieve those expectations to a high standard

Roles and Responsibilities:

- Provides expertise in the specification of AIA’s business requirements, performance levels and the scoping of Mac/JAMF relates initiatives, changes and service requests, ensuring traceability back to desire business outcomes.
- Utilize enterprise tools, such as Jamf, to automate patch deployment and software deployment.
- Play a key role in defining hardware standards, engineering and securing the standard desktop platform, implementation of policies and procedures to ensure consistency with customer goals, industry best practices, and regulatory requirements.
- Exposure to hybrid Mac/PC environments, with experience supporting MacBook Air, MacBook Pro, iMac, Mac Pro, iPhone, and iPad.
- Create and maintain base images for desktop and laptop computers including the automated portion of the overall imaging process.
- Assists in proactively developing patch and vulnerability management procedures and processes within the operations team and in conjunction with business and IT partners.
- Someone with expert knowledge of macOS, iOS & Windows 10 management and deployment as well as expert knowledge of scripting (AppleScript, Shell, Bash, PowerShell etc) for automation
- Create and maintain detailed documentation, processes and procedures.
- Actively participate in operational ITIL processes i.e. Incident, Change Management (CAB), Release Management, Problem Management, and Availability Management

Minimum Job Requirements:

- Must have a minimum of 7 to 9 years’ experience with Apple Mac hardware and administering/supporting Mac OS X in a medium to large enterprise.
- Expert knowledge in Jamf Pro - including system design, implementation and management.
- Expert knowledge of macOS, iOS & Windows 10 management and deployment.
- Expert knowledge of scripting (AppleScript, Shell, Bash, PowerShell etc) for automation.
- Demonstrable experience in software packaging and deployment.
- Knowledge of MDM technologies, preferably supporting Jamf running alongside Intune.
- Knowledgeable in supporting Microsoft Office 365 and Azure Conditional Access.
- Strong problem-solving experience to effectively troubleshoot/diagnose complex issues.
- Applicable certifications to demonstrate technical competencies, for example, Apple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT).
- High proficiency with centralized Mac OS X security, encryption, and policy management as well as Active Directory integration
- Excellent communications and interpersonal and presentation skills.
- Experience of working within a fast paced BAU environment.
- Bachelor’s Degree in Computer Science, Information Systems, or other related business, scientific, or technical discipline
- Build a career with us as we help our customers and the community live healthier, longer, better lives._

We have other current jobs related to this field that you can find below

  • Manager, End User Experience

    4 weeks ago

    Kuala Lumpur, Malaysia AIA Full time

    Are you ready to shape a better tomorrow?_ AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a...

  • Manager, End User Experience

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time

    Are you ready to shape a better tomorrow?_AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a...

  • Manager, User Experience

    1 week ago

    Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Manager, User Experience **If you are looking to excel and make a difference, take a closer look at us...** **Functional (job responsibilities)** - Undertaking the roles and responsibilities to contribute UX of products/services for HLB Digital Banking platforms in-line with Bank's branding guidelines. - Interprets business needs / user requirement to...

  • Manager, User Experience

    1 week ago

    Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Functional _(job responsibilities)_ - Undertaking the roles and responsibilities to contribute UX of products/services for HLB Digital Banking platforms in-line with Bank’s branding guidelines. - Interprets business needs / user requirement to identify key current and future...

  • Project Manager End User Services

    4 weeks ago

    Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    Our client - a global member-owned cooperative and the world’s leading provider of secure financial messaging services, is seeking a highly experienced **End User Service Manager** with the following responsibilities and requirements: - Experienced in Teams Meeting Room (TMR) - Implementation & Launch Program, and Teams Meeting Room Service Manager....

  • User Experience Designer

    4 days ago

    Kuala Lumpur, Malaysia Nintex Full time

    **About Nintex**: At Nintex, we are transforming the way people work, everywhere. Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...

  • End User Computing Expert

    4 days ago

    Kuala Lumpur, Malaysia Projective Full time

    Are you dedicated to delivering best-in-class end-user products and services to users across the globe? Are you a seasoned expert in Windows, Microsoft 365 and SharePoint? Then you are the **End User Computing expert** we need to design, engineer, deliver and manage end-user products to a global user base. We are **Evergreen Consulting Asia,** a...

  • End User Devices Consultant

    3 weeks ago

    Kuala Lumpur, Malaysia Esync software services Sdn Bhd Full time

    **Open for local Malaysian and expats residing in Malaysia** **Microsoft Intune Management** - Policy Deployment & Configuration Windows device management, deploying and fine-tuning policies across diverse devices to ensure smooth onboarding and consistent updates through Intune MDM Policies, SCCM Configurations and Active Directory Group Policies. -...

  • Associate Director, End User Technology

    3 weeks ago

    Kuala Lumpur, Malaysia AIA Full time

    Are you ready to shape a better tomorrow?_ AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a...

  • Associate Director, End User Technology

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time

    Are you ready to shape a better tomorrow?_AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a...

  • Manager, User Experience

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Manager, User ExperienceIf you are looking to excel and make a difference, take a closer look at us...Functional (job responsibilities) Undertaking the roles and responsibilities to contribute UX of products/services for HLB Digital Banking platforms inline with Bank's branding guidelines. Interprets business needs / user requirement to identify key current...

  • Business Service Manager, End User Services

    2 months ago

    Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    About the Role Swift End User Services organization is looking an enthusiastic Business Service Manager to support its growth. The End user Services organization aims at delivering world-class enterprise service to its internal community. It is focusing on the M365 suite including the Power Platform, as well as Audio & Video, Telephony, End user devices,...

  • Manager, User Experience

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at usFunctional _(job responsibilities)_ Undertaking the roles and responsibilities to contribute UX of products/services for HLB Digital Banking platforms inline with Bank's branding guidelines. Interprets business needs / user requirement to identify key current and future customer needs...

  • Business Service Manager, End User Services

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    About the RoleSwift End User Services organization is looking an enthusiastic Business Service Manager to support its growth.The End user Services organization aims at delivering world-class enterprise service to its internal community. It is focusing on the M365 suite including the Power Platform, as well as Audio & Video, Telephony, End user devices, and...

  • IT Asset Manager, End User Services

    1 week ago

    Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    About the Role The End User Services (EUS) organization is accountable for the delivery of predominately Microsoft 365 productivity, collaboration, and intelligence services to all Swift staff. The successful delivery of some of these services includes the seamless and reliable integration of software and hardware, which includes: - user device services...

  • IT Asset Manager, End User Services

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    About the RoleThe End User Services (EUS) organization is accountable for the delivery of predominately Microsoft 365 productivity, collaboration, and intelligence services to all Swift staff.The successful delivery of some of these services includes the seamless and reliable integration of software and hardware, which includes:user device services (laptops,...

  • End User Devices Consultant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Esync software services Sdn Bhd Full time

    Open for local Malaysian and expats residing in MalaysiaMicrosoft Intune Management Policy Deployment & Configuration Windows device management, deploying and finetuning policies across diverse devices to ensure smooth onboarding and consistent updates through Intune MDM Policies, SCCM Configurations and Active Directory Group Policies. Compliance & Security...

  • Digital user experience

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia It Consulting Company Full time

    1.App User Experience Enhancement:Lead the enhancement of user experience within digital product, focusing on feature improvements and user-friendly navigation.Propose and oversee new feature development based on data-driven insights.2.User Feedback and Sentiment Analysis: Develop mechanisms for effective feedback collection and analysis. Perform sentiment...

  • Digital user experience

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia It Consulting Company Full time

    1.App User Experience Enhancement:Lead the enhancement of user experience within digital product, focusing on feature improvements and user-friendly navigation.Propose and oversee new feature development based on data-driven insights.2.User Feedback and Sentiment Analysis: Develop mechanisms for effective feedback collection and analysis. Perform sentiment...

  • User experience designer

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Payd Full time

    Payd is a "force for good " startup with a focus on employee financial wellbeing. We have recently received VC funding and are looking for a User Experience Designer to join our growing team in Malaysia. We're passionate about our project and our goal is to help provide financial flexibility to those who need it in Southeast Asia. Our ideal candidate is...