Bpo Contact Center Quality Analyst

**BPO Contact Center Team Leader (Bilingual - Mandarin & English)** **About the company**: Headquartered in US, a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. **Office location: Kuala Lumpur** **About the role**: - Manage day-to-day planning and operations of your...

Required Skills and QualificationsTo be considered for the Business Quality Analyst role, you must possess the following skills and qualifications:Minimum 1 year of Quality Assurance Programs experience specifically from BPO environment and or Call center Environment.Quality audit and quality management-related experiences.Working experience on social media...

**BPO Contact Center Trainer (Bilingual - Mandarin & English)** **About the company**: Headquartered in US, a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. **Office location: Kuala Lumpur** **About the role**: What does a Learning Experience Leader really do? Think of...

**50 Vacancies! Immediate Hiring!** - To attend to customer inquiries and concerns from e-commerce channels via outbound calls - To build meaningful relationships with potential customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer - To...

Perform daily audit on internal system. - Provide analysis of errors and feedback to respective team. - Work with Internal Training Team to align Policy understanding of QA and moderation teams. - Provide support on Policy/Quality related questions on ad-hoc basis. - Responsible in guiding new joiners in order to achieve Ramp up target. - Work closely with...

Contact Center Operations OverviewIn this challenging and dynamic role, you will oversee contact center operations in Taiwan while providing backup support for the Hong Kong market. Your primary focus will be on ensuring that customer satisfaction is consistently met by managing and supporting internal and external stakeholders.Key ResponsibilitiesEstablish...

**WE ARE FOCUSED ON RECRUITING FEB23 (26 FEB 23) & MARCH (11 MARCH) ONLY** - Nature of Business: Global E-commerce contact center_ - Location: Jalan Raja Chulan, Kuala Lumpur_ - Working Days: 5 days & 9 hours including break | Shift rotational_ - Salary package: RM2,400 + Fix Allowance. + KPI Allowance_ - **Must be good experience in Call Center & E-commerce...

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.Description:We are seeking an experienced Real Time Analyst to join our Remote Assessments Team. As a key member of the team, you will be...

Sutherland is a dynamic and innovative company that's looking for a talented Team Manager to join our team. As a key member of our contact center team, you'll play a crucial role in driving sales performance and achieving business objectives.Key ResponsibilitiesAs a Team Manager, you'll be responsible for:Assisting and supporting sales personnel in their...

About the RoleThis is an entry-level position that requires no prior experience, just a strong desire to learn and grow with our company.You'll be working in a dynamic contact center environment where you'll have the opportunity to develop your skills and knowledge.We're committed to helping our employees succeed and provide regular feedback and coaching.

Job DescriptionWe are seeking a skilled Quality Assurance Analyst to join our team at Wipro. As a Quality Assurance Analyst, you will be responsible for ensuring the quality of our services and products.Your primary goal will be to identify areas for improvement and implement changes to enhance our overall performance.You will work closely with other...

Position: Quality Analyst - Customer Service (Airlines, Ticketing, Travel & Tours) - BPO Location: Kuala Lumpur, Malaysia Joining date: Sept 1 year experience in Quality Analysis in CS is a Must Relocation costs and paper work will be catered for by Client **Position Overview**: **Responsibilities**: - Analyze customer service interactions for adherence...

Contact Center Leadership RoleWe are seeking an experienced Service Delivery Director to lead our contact center operations in Taiwan while providing backup support for the Hong Kong market. In this challenging and dynamic role, you will be responsible for ensuring that customer satisfaction is consistently met by managing and supporting internal and...

**Responsibilities**: Si buscas generar experiência o es tu primer empleo ¡Es tu oportunidad! nos encontramos solicitando: **Ejecutivos Call Center** Postúlate ahora y envía whatsapp **22 12 83 39 75 **Lic. Edith Gómez** **Requisitos**: - Facilidad de palabra - Manejo básico de computadora «««« Ofrecemos»»»» ºIngreso base +...

Design training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labelers successfully go-live within the targeted timeframe. - Deliver process/product/policy training in classroom and/or virtually to new joiners - Involve in setting up product knowledge test, share result analysis and work with key stakeholders to...

We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data,...

Quality Assurance Analyst (Indonesian Language)Wipro WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaResponsibilities:Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.Be the first...

**JOB DESCRIPTION**: - Conducts quality reviews to evaluate quality performance and increase customer satisfaction - Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow - Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders - Perform root cause analysis and...

**Hiring of Banking Customer Contact Executive in a well organized and excellent working environment contact center.** - **Fresh Diploma / Degree are welcome to APPLY**: - **Permanent Position with Training**: - **30 Days Annual leave per year** - To perform relative incoming /outgoing calls related to company products and services. - Provide excellent...

Job SummaryWe are seeking a highly skilled BPO Contract Manager to join our team at Starhub Ltd. As a key member of our operations team, you will be responsible for overseeing BPO contract management, ensuring compliance and adherence to change control procedures.BPO Contract ManagementOversight of BPO contracts, including contract renewals, to ensure...