Contact Center Operations Manager
5 days ago
Contact Center Operations Overview
In this challenging and dynamic role, you will oversee contact center operations in Taiwan while providing backup support for the Hong Kong market. Your primary focus will be on ensuring that customer satisfaction is consistently met by managing and supporting internal and external stakeholders.
Key Responsibilities
- Establish and maintain strong relationships with Member Services and the Contact Center GBS Services Management Framework Team.
- Oversee call center operations, ensuring that all systems, processes, and controls support high levels of customer satisfaction.
- Collaborate with local Member Relations teams to develop strategies aimed at improving customer satisfaction.
- Develop and implement process improvements to optimize the effectiveness and efficiency of contact center operations.
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