Relationship Manager

5 months ago


Kuala Lumpur, Malaysia PolicyStreet Full time

ABOUT US:
PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions - making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 4 billion in sum insured.

WHAT YOU’LL DO:

- Develop and nurture strong relationships with clients to understand their needs and concerns.
- Act as the primary point of contact for clients, addressing inquiries and providing timely and effective solutions.
- Plan and execute various client engagement programs, workshops, and events to enhance client loyalty and satisfaction.
- Gather feedback from clients to continually improve and tailor services to their evolving needs.
- Effectively manage the allocated budget for client relationship initiatives, ensuring maximum impact and value for money.
- Provide regular updates on expenditure and propose adjustments as needed.
- Collaborate with other departments, including marketing and operations, to ensure the seamless execution of client-focused initiatives.
- Work closely with the sales team to identify new opportunities for client engagement and business growth.

**Requirements**:
WHAT WE EXPECT OF YOU:

- Proven experience in a client-facing role, preferably within the insurance or financial services industry.
- Strong communication and interpersonal skills.
- Knowledge of health and wellness programs, with experience in organizing health-related events.
- Ability to manage a budget effectively.
- Results-driven with a focus on exceeding client expectations.

**Benefits**

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE
- Medical and Life insurance.
- A wide range of health benefits - including optical, dental, and physiotherapy.
- Opportunities for continuous and rapid growth as well as skills enhancement.
- Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
- And a well stocked pantry

**Join Our Team in Shaping the Future of Insurance**

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too


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