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Customer Careline Executive

5 months ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time

**Job position: Customer Careline Executive (Mandarin)**

**Location: Jalan Mayang Sari, Kuala Lumpur**

**Working days: 5 days, rotating shift**

**Working hours: 9 am - 6pm / 1.30 pm - 10.30 pm**

**Salary range: Salary from RM2500 - RM5000 (depends on experience)**

**Fresh grads are welcome to apply**

**Requirements**:

- **Able to speak, read, and write Mandarin and English**:

- Minimum SPM
- Experience in customer service or customer careline
- Fresh grads are welcome to apply

**Job scope**:

- Provide accurate and timely information to address customer concerns or resolve issues.
- Determine the appropriate solution and take necessary actions to resolve customer problems efficiently.
- Develop a deep understanding of the company's products or services to provide accurate information and recommendations to customers.
- Stay updated on product updates, features, and industry trends.
- Collect and provide feedback from customers to help the company improve its products, services, and customer experience.
- Collaborate with colleagues, including sales, technical support, and other departments, to address customer needs effectively.

**Benefits**:

- **13th month bonus**:

- **Medical card**

**Job Types**: Full-time, Fresh graduate

**Salary**: RM2,500.00 - RM5,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Afternoon shift
- Day shift
- Rotational shift

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (preferred)