Inbound Sales Representative
3 weeks ago
Overview:
Qualifications:
**Education background**:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
**Work experience**:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage
**Required Interpersonal Skills**:
- Must be tech savvy and interested in the customer’s products and platform features
- Ability to meet sales targets, while providing a stellar customer experience
- Strong capability of transitioning support calls to solutioning sales opportunities
- Proven ability to promote and build extraordinary customer rapport
- Multitasking and computer navigation abilities
- Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
- Self-driven to achieve targets and deliver superior service
- **Must be able to speak, read and write the required language to support**
**Preferred requirements**:
- 3+ years sales experience in a consultative selling role
- Solid understanding of client products/services
- Experience in B2B consultative sales, relationship building and using CRM systems
- Experience owning and/or operating a small and/or midsize business (SMB).
- 1+ years’ experience in a commission, bonus, and/or metrics-driven environment
**Technical Skills**:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
- Experience in Customer Support / Technical Support will be added advantage
- Have basic understanding on HTML and Java will be added advantage.
**Responsibilities**:
- Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction
- Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
- Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate
- Troubleshoot client products as needed to resolve each call the first time
- Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales
- Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment
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