![Intelek Talent Solutions Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Support
1 week ago
**Intake**:March 2024
**Employment Type**: 1-Year Contract (**renewable based on performance and attendance**)
**Working Location**: Bandar Sunway, Selangor
**Working Day/ Hour**:5 days’ work, 2 days off / Rotational Shift 9-Hours (**including weekends and Public Holidays**)
**Monthly Salary**:
- Basic: Range of RM 2,500 to RM 3,400 (based on academic qualification and related working experience)
- Shift Allowances: RM 5/day (Morning), RM 15/day (Afternoon)
- Language Allowance: RM 350 (If applicable)
- Overtime
**Job Descriptions**:
- Respond to customers’ queries in a timely, friendly and professional manner through non-voice channels including but not limited to social media and live chat.
- Identify customers’ needs and assist customers with their requests.
- Manage customers’ complaints end to end and liaise with other departments to ensure the issues are resolved, soonest as possible and to update the customers on the status.
- Update customers on the latest promotions, products, and services.
- Keep confidential records and financial information private and secure.
- Adhere to the company SOP, policies, and procedures.
- Ensure to achieve goals on agreed SLAs on complaint handling.
**Job Requirements**:
- SPM, Diploma or Degree in any field.
- Excellent communication skills in English and Bahasa Melayu, both spoken & written.
- Must be able to work on rotational shifts including weekends and Public Holidays.
- Fully vaccinated for Covid-19.
**Tag: nfh/plp/01022024**
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: RM2,500.00 - RM3,400.00 per month
**Benefits**:
- Maternity leave
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Application Question(s):
- Are you a Malaysian citizen?
- Are you available to start work early March 2024?
**Experience**:
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