Customer Support

1 week ago


Petaling Jaya, Malaysia Intelek Talent Solutions Sdn Bhd Full time

**Intake**:March 2024

**Employment Type**: 1-Year Contract (**renewable based on performance and attendance**)

**Working Location**: Bandar Sunway, Selangor

**Working Day/ Hour**:5 days’ work, 2 days off / Rotational Shift 9-Hours (**including weekends and Public Holidays**)

**Monthly Salary**:

- Basic: Range of RM 2,500 to RM 3,400 (based on academic qualification and related working experience)
- Shift Allowances: RM 5/day (Morning), RM 15/day (Afternoon)
- Language Allowance: RM 350 (If applicable)
- Overtime

**Job Descriptions**:

- Respond to customers’ queries in a timely, friendly and professional manner through non-voice channels including but not limited to social media and live chat.
- Identify customers’ needs and assist customers with their requests.
- Manage customers’ complaints end to end and liaise with other departments to ensure the issues are resolved, soonest as possible and to update the customers on the status.
- Update customers on the latest promotions, products, and services.
- Keep confidential records and financial information private and secure.
- Adhere to the company SOP, policies, and procedures.
- Ensure to achieve goals on agreed SLAs on complaint handling.

**Job Requirements**:

- SPM, Diploma or Degree in any field.
- Excellent communication skills in English and Bahasa Melayu, both spoken & written.
- Must be able to work on rotational shifts including weekends and Public Holidays.
- Fully vaccinated for Covid-19.

**Tag: nfh/plp/01022024**

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,500.00 - RM3,400.00 per month

**Benefits**:

- Maternity leave

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Are you a Malaysian citizen?
- Are you available to start work early March 2024?

**Experience**:


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