2nd Level Operations

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that...

Reports To Head of NOC Assistant Manager/Technical Director Responsibilities and Duties - 24x7 with shift basis proactively monitor, response, perform 1st level technical support, escalate and follow up alerts/tickets for network or security alert and escalate to a higher tier analyst/team lead in accordance with relevant processes. - Manage customer...

**About this opportunity!**: We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously...

**About this opportunity!**: We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution, and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously...

**Work Location: Sunway, Malaysia** At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges,...

**Responsibilities**: - Specifying and building tools to improve the speed and quality of support. - Analyzing support workflows and making suggestions to improve efficiency and effectiveness. - Working closely with product teams to understand and give input into product changes relating to the customer service department. - Assisting with the design and...

**Age range: 26-35** **Responsibilities**: - Specifying and building tools to improve the speed and quality of support. - Analyzing support workflows and making suggestions to improve efficiency and effectiveness. - Working closely with product teams to understand and give input into product changes relating to the customer service department. - Assisting...

Our client IT Software (Gaming) in Bandar Sunway is looking a Operation Executive to join them. **Responsibilities**: - Specifying and building tools to improve the speed and quality of support. - Analyzing support workflows and making suggestions to improve efficiency and effectiveness. - Working closely with product teams to understand and give input...

**Responsibilities**: - Working closely with product teams to understand and give input into product changes. - Coordinate and manage project plans, resources, and timelines for on-time delivery. - Managing schedules of team members according to customer demand. - Developing and maintaining standard operating procedures. - Maintain control over quality...

You will manage the full spectrum of HR operations in Malaysia, including HR administration for entire employee lifecycle, talent acquisition, compensation & benefits, payroll, HR communication, employee engagement, performance management, talent management as well as learning & development. **Tasks**: **Talent Acquisition, On-boarding &...

**Responsibilities**: - Handling all day-to-day operation task in outlet. - Leading and coaching the sales team to achieve outlet targets. - Manpower management; arrangement of monthly work schedule. - Demonstrating excellent customer service and maintaining good rapport with customers. - Manage and control inventory level and report to your superior for...

**Overview**: **Salary**: 3,500 MYR ~ 4,000 MYR**Industry**: Retail/Distribution(Other)- Job Scope- Responsible for the planning, organizing, and managing the logistics operations. - Work with internal and external teams to ensure accurate shipping & delivery schedule. - Manage the logistics operations and coordinate transportation activities. - Monitor the...

**General Accounting Operations Associate - Japanese/Korean Speaker** **OVERALL PURPOSE OF JOB** As a General Accounting Operations Associate, you'll play a pivotal role in overseeing the daily financial accounting operations within our shared service setup. Your main objectives include meeting operational performance targets, ensuring client satisfaction,...

Oversee the day-to-day work operations of the outlets and make sure outlets deliver consistently high level of customer service. - Responsible for ensuring proper and effective operations in adherence to company guidelines and SOPs at all times. - Specific accountabilities for ensuring the outlet’s service systems are operating effectively while overall...

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors...) - Ensure the targets (performance, quality, cost) are reached by the team who is responsible for - Lead the team by bringing team spirit, encouraging continuous improvement initiatives - Coach the team by sharing his/her experience and bringing trust and...

**JOB PURPOSE** To improve service level, attempt to build stronger relationship with the customers and provide higher customer satisfaction at all levels. **JOB DESCRIPTIONS** - To handle costing and billing for shipments - Prepare e-payments and/or yellow vouchers for payments to the shipping liners/co-loaders for D/O collection - Resolve customers’...

**Overview**: **Salary**: 6,000 MYR ~ 9,000 MYR**Industry**: Logistic- Responsible for daily smooth operations of the warehouse department. - Control and manage the movement of inventory. - Monitor and ensure implementation of the operating system, reporting requirements and recommend changes for improvement. - Continuously improve the service level, speed...

Your role is important to: - Welcome customers with a huge and warm smile! - Introduce Hazukido’s latest event and offer, process order & payment, and pack the items nicely for our happy customers. - To be stationed at baking area and take care of baking activity (eg. Dough preparation, learn to operate baking oven). - Ensure outlet’s cleanliness &...

**Job Responsibility**: - Manage and reconcile accounts payable, receivable and bank reconciliation on monthly basis. - Manage fixed assets with the Cloud software (BUKKU). - Handling daily operation and understand the whole process of the business. - Verify and process all invoices Act as the main point of contact to suppliers/ vendors regarding payment or...

Oversee the warehouse operations, ensuring the operation is effective and efficient. Monitor daily logistics & warehousing activities comprising delivery & distribution, inventory control and transportation arrangements. To ensure timely and accurate data entry and inventory records for goods into ERP system. Ensure proper inbound/outbound shipments,...