Msip Operations Assurance

3 days ago


Bandar Sunway, Malaysia Ericsson Full time

**Work Location: Sunway, Malaysia**

At Ericsson, you can be a game changer Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

**Our Exciting Opportunity**:
We are now looking for a key member to join our Managed Services team As a member of our MSIP Operations Assurance team, you will be responsible for the financial, operational and delivery performance of the operations assurance and broadcast operations assignments within a managed services deal. In this role, you will play a valuable role to handle the applicable Working Level Agreements (WLA) and Operating Level Agreements (OLA) with delivery organizations, managing the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and serving as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.

**You will**:

- Manage end-to-end delivery of operations for specific customers, including delivery performance based on SLA, providing performance reporting on customer networks and IS/IT
- Coordinate any operational interface between delivery units and customer’s retained organization
- Act as main customer interface in managing major incidents, providing resolution reporting to customers and escalating the incident as necessary
- Ensure problem management activities are performed and supported by all delivery organizations
- Coordinate customer reporting meetings for problem management status
- Gain customer approval for solutions and/or negotiate penalties in case of customer non-acceptance
- Plan for preventative maintenance that covers customer requirements, report on any impacts and grant customer approval as necessary
- Continuously drive for efficiency, improvements and excellence in service delivery
**To be successful in the role you must have**:

- Education: Bachelor Degree in Computer Scient, IT, Engineering, Telecommunications or equivalent
- Min years of experience: 8 - 10 years
- Domain experience: RAN and Service Delivery Management
**Additional Requirements**:

- Possess good knowledge of MSTOP, Operation Services and Shared Solutions Services
- Solid presentation and communication skills and the ability to share your knowledge
- Good financial understanding and cost awareness
- Operations delivery management
- Incident and problem management
- Preventative maintenance
- Service delivery efficiency
- Delivering results and meeting customer expectations

**What's in it for you?**:
With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

“**We are proud to announce at Ericsson Malaysia,** our employees have once again voted us as a Great Place to Work® and we have been officially Certified in 2021.**

Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union.



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