Customer Service Executive-normal Working Hour

7 months ago


Petaling Jaya, Malaysia BGC Group Malaysia Full time

Working Hours: Monday-Friday( 8 am-5 pm)

**Requirements**:

- **1 to 2 years’ of experience in customer service / contact centre/ administration**:

- Comfortable working in a contact centre working environment
- Target oriented and able to demonstrate the ability to work in a KPI based workplace structured and follow SOPs
- **Excellent Communicator (Especially English - Both Written and Spoken) (Having the ability to speak other foreign language will be an added advantages)**:

- **Fast Typing Skill (within 50-60 WPM)**:

- Have a “do whatever it takes” attitude
- Possess a positive working attitude with a willingness to learn and adapt
- A committed Team Player, independent, responsible, and meticulous
- Eager to explore new ideas and open to sharing ideas with the Team
- Willing to learn and accept feedback while stay motivated to add value to the work

**Responsibilities**:

- Reporting to Assistant Manager (In-House Team)
- Accountable for own work report output and quality of work
- To achieve the KPI assigned in order to measure the quality of performance
- To ensure that queries are responded to within our agreed response time
- To ensure the best Customer Experience is given to all customers
- Be passionate about being the best and what to achieve targets

**Salary**: RM2,500.00 - RM2,800.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday



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