Customer Services Relationship Manager
7 months ago
Specific Role Responsibilities:
As a CSR Manager, you will be working Monday to Friday, to
Overseeing the entire CR process from order receipt to final shipping, ensuring all orders meet specifications and delivery deadlines.
Preparing relevant documentation and generating regular weekly and daily reports.
Regularly liaising with shipping to book correct transport and prepare relevant shipping documentation promptly.
Collaborating and negotiating with planning, production, and QA teams to ensure orders are produced to the required specifications on time.
Coordinating with outsourced products (Direct Shipment).
Liaising with NPI for new product introductions and changes to existing product specifications.
Maintaining regular communication with the direct sales team and customers to update them on order production and shipping statuses.
Taking ownership of customer complaints or queries, ensuring timely and satisfactory responses and resolutions.
Developing and maintaining strong professional relationships with external and internal customers and colleagues.
Keeping customers informed about the latest products to drive sales.
Meeting with managers to plan strategically and address key customer needs.
Conducting business reviews using CRM programs and understanding the competition to strategize accordingly.
Proven experience as a Head of Sales or similar leadership role in the packaging industry.
Strong understanding of sales principles and customer relationship management.
Excellent communication and negotiation skills.
Ability to lead and motivate a high-performance sales team.
Strategic thinker with a track record of achieving sales targets.
Minimum 8-10 years of experience in sales, with at least 5 years in a leadership role.
Demonstrated success in developing and implementing sales strategies.
Proven ability to build and maintain strong customer relationships.
Pay: RM10,000.00 - RM12,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
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