Customer Services Relationship Manager

7 months ago


Shah Alam, Malaysia Scout Sparrow Consulting Sdn Bhd Full time

Specific Role Responsibilities:
As a CSR Manager, you will be working Monday to Friday, to

Overseeing the entire CR process from order receipt to final shipping, ensuring all orders meet specifications and delivery deadlines.

Preparing relevant documentation and generating regular weekly and daily reports.

Regularly liaising with shipping to book correct transport and prepare relevant shipping documentation promptly.

Collaborating and negotiating with planning, production, and QA teams to ensure orders are produced to the required specifications on time.

Coordinating with outsourced products (Direct Shipment).

Liaising with NPI for new product introductions and changes to existing product specifications.

Maintaining regular communication with the direct sales team and customers to update them on order production and shipping statuses.

Taking ownership of customer complaints or queries, ensuring timely and satisfactory responses and resolutions.

Developing and maintaining strong professional relationships with external and internal customers and colleagues.

Keeping customers informed about the latest products to drive sales.

Meeting with managers to plan strategically and address key customer needs.

Conducting business reviews using CRM programs and understanding the competition to strategize accordingly.

Proven experience as a Head of Sales or similar leadership role in the packaging industry.

Strong understanding of sales principles and customer relationship management.

Excellent communication and negotiation skills.

Ability to lead and motivate a high-performance sales team.

Strategic thinker with a track record of achieving sales targets.

Minimum 8-10 years of experience in sales, with at least 5 years in a leadership role.

Demonstrated success in developing and implementing sales strategies.

Proven ability to build and maintain strong customer relationships.

Pay: RM10,000.00 - RM12,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday



  • Shah Alam, Malaysia Precision Control Sdn Bhd Full time

    **Responsibilities**: **Sales** - Providing administrative support to the salespeople, coordinating with other departments to ensure smooth operations. - Preparing proposals for new business opportunities and managing existing accounts. - Maintaining relationships with current customers by providing them with product information and promotional offers -...


  • Shah Alam, Malaysia Freight Mark Global Services Sdn Bhd Full time

    **Customer Liaison**: - Act as the primary point of contact for customers exporting goods to Thailand and other cross-border destinations. - Build and maintain strong relationships with customers, understanding their needs and providing exceptional service. - Address customer concerns and resolve issues efficiently, ensuring high levels of customer...


  • Shah Alam, Malaysia Blueshark Ecosystem Sdn Bhd Full time

    **We are looking for Talents that would like to explore in Electric Vehicles (EV) Industry & Ecosystem.** **We are NOT a TRADITIONAL Vehicle Brand, Manufacturer, or Distribution Company.** **We are DIFFERENT because of our Unique IOT Technology (Including our Invention Patents) & Unique Ecosystem.** **Let's bring a Greener World for our Next...


  • Shah Alam, Malaysia Blueshark Ecosystem Sdn Bhd Full time

    **We are looking for Talents that would like to explore in Electric Vehicles (EV) Industry & Ecosystem.** **We are NOT a TRADITIONAL Vehicle Brand, Manufacturer, or Distribution Company.** **We are DIFFERENT because of our Unique IOT Technology (Including our Invention Patents) & Unique Ecosystem.** **Let's bring a Greener World for our Next...


  • Shah Alam, Malaysia Hunters International Sdn Bhd Full time

    **About the Company** Our client is a leader in the home appliances industry. They offer extensive product ranges in the fields of washing, cooking, cooling, small appliances, television and air conditioning. For over 60 years, they have developed a strong relationship with its consumers, based on trust and proximity. **Responsibilities**: - Assisting...


  • Shah Alam, Malaysia BEST GLOBAL LOGISTICS TECHNOLOGY (MALAYSIA) SDN BHD Full time

    We are looking for a dynamic and results-driven professional to join our team and drive our supply chain solutions to new heights. If you have the expertise and passion to excel in this role, we invite you to apply! - **Benefits**:_ - Annual Salary Increments & Bonuses (Based on Work Performance) - Medical Coverage - Comprehensive Staff Allowances (Phone...

  • Customer Services

    7 months ago


    Shah Alam, Malaysia BARAKAH AUTO GLASS SDN BHD Full time

    Customer Service Responsibilities: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right...


  • Setia Alam, Malaysia OPENB TECHNOLOGY SDN BHD Full time

    Lead the customer service team, develop policies and procedures, monitor interactions and feedback, and resolve escalated issues to ensure excellent customer support. - Reach out to influencers via direct messages, and other communication channels to establish partnerships for advertising our products/services. - Managing the day-to-day customer enquiries,...


  • Shah Alam, Malaysia EPPL Full time

    **Responsibilities** - Acquiring new corporate clients - Servicing and fostering relationships with existing accounts - Conduct reviews & customize solutions to adhere to customer’s financial needs - Actively seeking referrals from new & existing clients by establishing network of business contacts - Maintain a high standard of service quality &...

  • Customer Service

    2 months ago


    Shah Alam, Malaysia Asia Forwarding Services Sdn. Bhd. Full time

    -Ensure that team addresses customer inquiries and concerns promptly and professionally via phone, email and live chat. -To coordinate with Overseas agent on the shipment consolidation by Air & Ocean. -To coordinate with Operations department to ensure clients shipments arrive and are delivered on time. -Responsible and resolve for customers’ queries...


  • Shah Alam, Malaysia Asia Pacific Aircraft Component Services Sdn Bhd Full time

    Main Tasks / Key activities - Correspondence with customers via telephone, electronics platform or face to face. - Response/Handle promptly to customer inquiries and resolve customer complaints. - Obtain and evaluate all relevant information to handle product and service inquiries. - Provide pricing and delivery information. - Set up new customer accounts...

  • Customer Services

    7 months ago


    Shah Alam, Malaysia Ashvertising Marketing Sdn Bhd Full time

    Job Responsibility: 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 2. Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or...


  • Shah Alam, Malaysia Zuellig Pharma Full time

    **JOB PURPOSE** - Assist the Principal & Customer Service Manager with the implementation of the customer service policies, projects & related works within Medical Device & Diagnostic department. - To ensure customer service related Key Performance Index (KPI) and customer satisfaction is achieved **KEY RESPONSIBILITIES** - Process customer orders,customer...


  • Shah Alam, Malaysia SEER Recruitment Agency Full time

    **Job position: Customer Service Executive** **Salary Up To RM2500** **Location: Shah Alam** **Job Descriptions**: - To update and maintain customer interaction in the customer relationship database. - To meet service targets by achieving both service and productivity level by ensuring that all calls are answered within the stipulated SLA (Service Level...


  • Shah Alam, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    Ensure that order processing is both timely and accurate. - To coordinate with all parties to meet customers' delivery needs efficiently and cost-effectively. - To monitor material availability, production schedules, and customer order deliveries to ensure adherence to customer requirements. - To collaborate closely with transporters to ensure on-time...

  • Customer Service

    7 months ago


    Shah Alam, Malaysia Hunters International Sdn Bhd Full time

    **About the Company** Our client is a leader in the home appliances industry. They offer extensive product ranges in the fields of washing, cooking, cooling, small appliances, television and air conditioning. For over 60 years, they have developed a strong relationship with its consumers, based on trust and proximity. **Job...


  • Shah Alam, Malaysia Unipac Engineering Full time

    **Job Responsibility**: - Maintaining a positive and professional demeanour in all customer interactions - Follow up with customers to ensure job satisfaction and build strong relationships. - Keep records of customer interactions, process customer accounts and file documents. - Continuously acquire knowledge about products and services to provide accurate...


  • Shah Alam, Malaysia YCH LOGISTICS (M) SDN BHD Full time

    Develop and build relationships with customers and a network of contacts understand customer needs and achieve business objectives. - To be liaison between the customer and the organization and to be the single point of contact for customer. - Hold regular reviews with customer to discuss KPIs, issues/operation issues, customers related issues as well as...

  • Gym Assistant

    7 months ago


    Shah Alam, Malaysia Vitality Fitness & Mixed Martial Arts Full time

    Gym Assistant / Customer Relationship Requirement: 1) Diploma / Degree in any field 2) Able to Work in a team 3) Passionate in Sports / Fitness 4) Able to communicate in English to closed Sales 5) Assist our gym supervisor in daily task 6) creative thinking in social media 7) Minor cleaning duty every morning. 8) Able to attract new customers and...


  • Shah Alam, Malaysia Linfox logistic Malaysia sdn bhd Full time

    **Working Location** Lot 1B, Persiaran Klang, Seksyen 27, 40400 Shah Alam, Selangor. **Job Descriptions** - Once approved by SCJ, prepare the RAF for all bad stock collection from customer - Ensure all return stock and collection stock return to DC - Prepare monthly KPI/QBR report for management meeting - Administration task - Request PO, follow up for...