Client Delivery Manager

4 weeks ago


Petaling Jaya, Malaysia JMA Global IT Solutions Sdn. Bhd Full time

Position : Client Delivery Manager - EUC

**Responsibilities**:

- Leads a team of operations/technical services professionals accountable for all aspects of inbound customer service, including multi-platform, multi-software package technical support, problem identification, and resolution.
- Coordinates, controls, and supervises client service activities to ensure the highest quality of client service. - Plans, develops, and directs the quality assurance process and related training to address quality processes and execution. - Develops operational objectives and work plans. - Executes client service policies, processes, tools, and training for staff to ensure successful execution/fulfillment of client service level agreements and launch of new products and services. - Coordinates staff schedules to align with business unit service delivery objectives. - Directs activities of multiple employees operating across a variety of shifts/ geographies for support operations. - Responsible for all aspects of operations service delivery to include customer satisfaction, people management, facilities management, and operations center financials.
- Establishes and maintains infrastructure standards, including development and enforcement of technology related policies and procedures to ensure appropriate use of information technology in a secure computing environment.
- Provides oversight for inventory control, property management, and disaster recovery programs.

**Requirements**:

- Diploma, Bachelor's Degree in I.T. or Business Management or equivalent. - 5+ years’ experience in directly related field managing complex projects and/or operations in high tech industry.
- Demonstrated success in managing complex projects. - High attention to detail - Up to 50% travel required.
- Demonstrated success in customer support and/or field service engineering.
- Demonstrated success leading and participating in cross-functional teams. - Ability to communicate both orally and in writing.
- Flexibility and comfort in managing uncertainties. - Interpersonal skills that enable successful cross-functional and customer interaction
- Possess strong work ethic and drive to succeed.
- Good in time management & prioritise in juggling multiple projects; consistently meet deadlines.
- Adheres to high standards of professional conduct

**Job Types**: Full-time, Permanent

**Salary**: RM6,000.00 - RM9,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- complex project: 5 years (required)

Application Deadline: 07/31/2023



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