Regional Alliance Director

2 weeks ago

George Town, Malaysia CBRE Full time

Posted- 27-Feb-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- George Town - Pulau Pinang - Malaysia**About the Role**:

- As a CBRE Alliance Director, you will assist with the oversight of the department responsible for developing and maintaining business relationships with a client account of strategic significance.
- This role is for a Regional AD to cover the APAC region for a leading account within CBRE
- The role is APAC based with the account operating in English as the primary language and will manage 6m sq ft across 29 sites and 10 countries.
- The account is considered 1 x however there is still a growth opportunity in the delivery of projects and Real Estate activity.
- We are looking for an individual who can drive operational excellence whilst bring growth and innovation to the account.
- This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

**What You’ll Do**:

- Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
- Implement business strategies to achieve profitable relationships and identify new revenue opportunities.
- Build and maintain effective long-term client relationships and a high level of satisfaction.
- Formulate, negotiate, and execute contracts utilizing internal expert resources.
- Prepare and submit short and long-range plans and strategies to clients using available marketing programs to reach nominated targets.
- Direct new business efforts with current accounts. Source new business opportunities and engage the field accordingly.
- Conduct regular status and strategy meetings with the client's management to understand needs.
- Evaluate industry and business trends and review and identify performance across the strategic account. Review data for potential impact on new business and operations and respond with business changes. Achieve revenue targets by increasing spend per account.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
- Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
- Significantly improves and changes existing methods, processes, and standards within job discipline.

**What You’ll Need**:

- Bachelor's Degree preferred with 5-10 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring,
- appraising, and rewarding performance and retention is preferred.
- Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
- Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
- Management of a large P&L
- Proven experience as a visionary leader
- Ability to grow existing business to achieve regional financial plans across all CBRE services lines and in line with Account and client strategic intent
- High level of personal credibility, customer relationship management, networking, and interpersonal skills
- Proven track record in the development & implementation of strategic plans
- Significant experience managing customer accounts across multiple regions
- Ability to effectively navigate in a matrix organization
- Exceptional collaboration skills
- Understanding of contracts and commercial models in the market
- Strong communication skills
- Industry knowledge and trends
- Consultative skills
- Ability to prioritize
- Interprets and manages risk
- Delivers results

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