Technical Support L2

2 weeks ago


Kuala Lumpur, Malaysia Career FOS Full time

**SME for Business Application**
- Skill set at level 2.5
- Fluent in English
- Maintain SME knowledge database
- Update tickets so that SD provide status to user
- Manage access right
- Train and provide knowledge transfer to ASD agents and proximity
- Office hour operation

**Digital Workplace Solution**
- Skill set at level 2.5
- 3-5 years IT digital workplace solution experience, Figure 4 as reference
- Fluent in English
- Maintain digital workplace knowledge database
- Update tickets so that ASD provide status to user
- Train and provide knowledge transfer to ASD agents and proximity
- Office hour operation
- Application deployment
**Security Operation**
- Skill set at level 2
- 3-5 years IT security operations experience
- Fluent in English
- Maintain security knowledge database
- Deployment of any urgent patching or other workaround/measures to contain or resolve security incidents
- Update tickets so that ASD provide status to user
- Train and provide knowledge transfer to ASD agents and proximity
- Office hour operation
- Collaborate with headquarters C SOC in Paris on APAC related policy and security development
- Ensure a secure IT workplace environment
- Reduce risk of IT and business operations
- Minimize business risk by resolving incident soonest possible
- Take ownership of security incident from end-to-end
- Take vulnerability remediations actions per Paris security operations instruction
- Proactively lead improvement initiatives to secure operations
- Monthly security incident/activity, and compliance reporting, and make alert to client IT management as appropriate
- Deliver patching services

**Salary**: RM4,000.00 - RM6,000.00 per month

Schedule:

- Flexible hours
- Rotational shift

**Education**:

- Diploma/Advanced Diploma (preferred)
**Experience**:

- Technical Support: 4 years (preferred)

**Language**:

- English (preferred)


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