Intermediary Relationship Management, Consultant

7 months ago


Kuala Lumpur, Malaysia AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives._

So if you believe in inspiring a better future, read on.

About the Role

This position is responsible for developing trusted relationship / strategic alliances with non-AIA proprietary business partners (or intermediaries), such as brokers, corporate agents and financial advisors, by continuously recommending solutions that meet mutual sales objectives and revenue goals, and strengthen AIA’s market position

1. Strengthen existing and establish new partnership relationship with intermediaries to achieve mutual benefits and profitable goals

a. Manage and build long-term business relationships and drive sourcing, negotiating and on-boarding clients via intermediaries

b. Work with Segment Management to understand the value proposition of the ‘go-to-market’ delivery strategy, and drive execution to activate / acquire and grow partnerships of the assigned intermediaries

c. Work with Client Solution to identify potential business deals (i.e. leads) and co-develop proposals to win and close the deals

d. Work with Client Management to drive timely renewals of policies and ensure follow-up and closure of servicing issues (e.g. complaints, escalated cases)

2. Become the single point of contact for intermediaries for potential business deal, renewal, upselling, cross-selling and after sales service (including servicing issues, if any)

3. Work with Segment Management to drive adoption for Company-focused initiatives, e.g. Voluntary Solutions (VS) and Corporate Vitality, via intermediaries

4. Work with Marketing to plan and execute engagement activities to deepen and foster good business relationships with intermediaries

5. Track sales performance and profitability of partnerships / accounts and prepare weekly and monthly sales reports

6. Ensure all sales activities comply to relevant Company’s policies and practices on risk identification, management of legal, regulatory and licensing requirements, whilst delivering their best returns

7. Perform other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._



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