Current jobs related to Application Support/ Help Desk - Bangsar - EPS Ventures Sdn Bhd

  • IT Service Desk Analyst

    4 weeks ago

    Bangsar South, Malaysia JAC Malaysia Full time

    Responsibilities: - Effectively resolve Level 1 service desk technical queries as per deliverables outlined - Ensure appropriate documentation of the interaction with the customer in the prescribed format - Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical...

  • Service Desk Analyst

    4 weeks ago

    Bangsar South, Malaysia ServiceOne Solutions Malaysia Sdn Bhd Full time

    **Requirement**: - Technical knowledge/expertise to support technical related queries and trouble shooting. - Minimum 1+ years’ experience in a Level 1 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc. - Minimum degree / diploma is required - Proven experience in commercial in bound...

  • Front Desk

    2 weeks ago

    Bangsar, Malaysia Hirehub Management Sdn Bhd Full time

    We are currently seeking an enthusiastic and responsible Front Desk Receptionist to join our clinic's beauty department team. As a Front Desk Receptionist, you will be the first impression representative of our clinic, responsible for welcoming and guiding visitors, and providing an excellent customer service experience. You will work closely with the...

  • Service Desk

    2 weeks ago

    Bangsar, Malaysia EPS Ventures Sdn Bhd Full time

    **Position: Service Desk** **Tenure: Permanent** **Salary: RM 3000 - RM 4000** **Location: Bangsar South** **Responsibilities**: - Communicate with customers and providers concerning incoming incidents and log all findings; - Perform 1st level basic troubleshooting on reported incidents; - Log incidents in the ticketing system - Ensure our customers are...

  • IT Operations

    3 weeks ago

    Bangsar, Malaysia 1Millennium International Sdn Bhd Full time

    **JOB DESCRIPTION**: - To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for client from Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and...

  • IT Service Desk

    2 weeks ago

    Bangsar, Malaysia EPS Ventures Sdn Bhd Full time

    **Position: Service Desk** **Tenure: Permanent** **Salary: RM 3000 - RM 4000** **Location: Bangsar South** **Responsibilities**: - Communicate with customers and providers concerning incoming incidents and log all findings; - Perform 1st level basic troubleshooting on reported incidents; - Log incidents in the ticketing system - Ensure our customers are...

  • Voice and Email Support Cantonese Speaker #upto4.5k

    4 weeks ago

    Bangsar, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    **Responsibilities**: - Respond to customer queries in a timely and accurate way, via call or live chat. - Identify customer needs and help customers use specific features. - Update databases with information about issues and useful discussions with customers. - Monitor customer complaints on social media and reach out to aid. - Share feature requests and...

  • L2 Application Support Specialist

    2 weeks ago

    Bangsar South, Malaysia RF HR Solutions Sdn Bhd Full time

    Our client: IT solutions Provider, MNC with presence in over 116 countries Location: Bangsar South - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or Adstreamers andescalate to the...

  • L2 Application Support Specialist

    3 weeks ago

    Bangsar South, Malaysia RF HR Solutions Sdn Bhd Full time

    Our client: IT solutions Provider, MNC with presence in over 116 countries Location: Bangsar South Salary : Up to MYR 8K + shift allowanceResponsibilities: - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform...

  • IT Service Desk Analyst

    3 weeks ago

    Bangsar South, Malaysia Horizontal Talent Full time

    Job description: The IT Service Desk Analyst is responsible for effectively managing internal staff and customer’s technical and related queries, setting the organizational standard for customer engagement and providing a first-contact resolution to all. - Identify and diagnose issues and problems. - Categorize and record reported queries and provide...

  • IT Helpdesk Support

    3 weeks ago

    Bangsar, Malaysia Lifework HR Services Sdn Bhd Full time

    **Responsibilities**: - Provide IT first tier support for all IT related issues - Conduct simple user training and on-going user support - To log and resolve all reported IS issues within agreed SLA into ServiceNow System - Responsible for troubleshooting and resolving hardware and software related to desktop - Desktop configuration Outlook mail, VPN,...

  • Technical Support Specialist

    3 weeks ago

    Bangsar South, Malaysia RF HR Solutions Sdn Bhd Full time

    Our client: IT solutions Provider, MNC with presence in over 116 countries Location: Bangsar South - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or Adstreamers andescalate to the...

  • L2 Application Support Specialist

    3 weeks ago

    Bangsar South, Malaysia RF HR Solutions Sdn Bhd Full time

    Our client: IT solutions Provider, MNC with presence in over 116 countries Location: Bangsar South Salary : Up to MYR 8K + shift allowanceResponsibilities: - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform...

  • IT Operation Service Desk

    2 weeks ago

    Bangsar South, Malaysia Quess Full time

    To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for Gamuda Supporting Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and resolve network,...

  • Executive, Application Support, Information

    2 weeks ago

    Bangsar, Malaysia AirSelangor Full time

    **KEY DUTIES AND RESPONSIBILITIES** - Involve in acquisition, installation, implementation, and integration of software tools to increase the efficiency and productivity of the department. - To handle and coordinate user new requirements on additional features or functions with the vendor and assist user to perform UAT upon rolling out. - Develop and...

  • Executive, Application Support, Information

    3 weeks ago

    Bangsar, Malaysia AirSelangor Full time

    **KEY DUTIES AND RESPONSIBILITIES** - Involve in acquisition, installation, implementation, and integration of software tools to increase the efficiency and productivity of the department. - To handle and coordinate user new requirements on additional features or functions with the vendor and assist user to perform UAT upon rolling out. - Develop and...

  • IT Operations

    2 weeks ago

    Bangsar, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time

    **Kindly drop your resume to Ms. Jea 012 235 9971 WhatsApp** IT Operations & Service Desk Monday to Friday Oeration Hours : 6.00 am to 6.00 pm (2 shift interval). During Australia Daylight savings. Operation Hours :5.00am to 6.00pm (+OT for 5am + (8GMT)) Basic Salary RM3,000 (KPI ALLOWANCE RM300) (LANGUAGE ALLOWANCE RM300) (SHIFT ALLOWANCE RM60)...

  • IT Application Support Executive

    2 weeks ago

    Bangsar, Malaysia Edgenta UEMS Full time

    Responsible for Project Implementation of the IT systems and solutions. - Work in team and assist Application Engineer on project roll outs. - Ensure timely and accurate delivery of technology products and services. - Conduct user training and manual preparations. - Provide on-site or remote assistance to existing maintenance customers accordingly -...

  • L2 Application Support

    4 weeks ago

    Bangsar South, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

    Responsibilities - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise - Communicate to other department...

  • L2 Application Support

    3 weeks ago

    Bangsar South, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

    Responsibilities - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise - Communicate to other department...

Application Support/ Help Desk

1 month ago

Bangsar, Malaysia EPS Ventures Sdn Bhd Full time

**Client Company**: HR Management Software company
**Location**: Bangsar South
**Working hour**: Hybrid working mode

**Benefits**:

- Hybrid working mode
- AL & ML
- Medical & Insurance Coverage

**Responsibility**
- Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
- Follow up closely with customers to ensure full resolution of issues.
- Deployment of service releases, patches, requests and customizations.
- Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.

**Requirements**:

- May require an associate degree in a related area. At least 2 years of related experience.
- Ability to troubleshoot and diagnose problem.
- Good customer service skills.
- Ability to work both independently and as part of a team.
- High level of interpersonal skills to work effectively with others.
- Works under minimum supervision.
- Flexibility - responsibilities may require occasional evening and weekend work.

**Salary**: From RM3,000.00 per month

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- What is your expected salary?

**Education**:

- Bachelor's (required)

**Experience**:

- IT Support: 1 year (required)

**Language**:

- English (required)
- Bahasa Melayu (required)