Customer Care Officer

2 weeks ago

Petaling Jaya, Malaysia Philips Full time

**Job Title**: Customer Care Officer

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you drive pricing, revenue optimization and top-line growth of customer services in the zone by acting as a business partner to customer services commercial leader and being a custodian of Commercial Policy.

**You are responsible for**
- Log call (incidents in Service max System) and proceed to order parts whenever required.
- Verify the accuracy of customer entitlement, what’s covered and what’s not. (Proceed to raise Quotation request if there is no spare part entitlement)
- Ensure accuracy of quote provided to customer
- Ensure T&M invoice is in line with the actual service delivered
- Proactively contact customer to get the feedback on the Quotation sent to get the PO.
- Ensure the terms and conditions of quote are compliant with legal requirements
- Ensure the quote is provided to customer on timely manner
- Ensure the service delivery is released on time when quote is accepted by customer
- Work within the customer services organization
- Check and process exception handling for customer cases/work orders to ensure completion within SLA.
- Work closely with the Contracts Team to ensure correct cost allocation
- Route Overdue Cases/Work orders to the correct department for follow up
- Resolve Incomplete Cases by correcting errors within the WO’s to ensure integration with financial processes.
- Improve internal processes to speed up call closure, reduce defects and make successes visible.
- Resolve invoice disputes alongside the Accounts Receivable team
- Issue T&M and Contract invoices.
- Create credit notes and any necessary re-billing to ensure payment disputes are actioned timely.
- Make sure all jobs are in compliance with our Process and KPIs are met

**To succeed in this role, you’ll need a customer-first attitude and the following**
- High-school diploma or equivalent
- Experience in Lean, daily management or equivalent required
- Prior experience within a billing admin, accounting, quotation role is preferred
- 1-2 years of related experience
- Minimum 6 months prior experience in similar role
- Process and continuous improvement mindset.
- Certified LEAN Advanced or equivalent.
- Self-motivated individual with the ability to take ownership and multitask in a fast paced and challenging environment.

**About Philips**
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.

  • Customer Care Support Office Representative

    3 weeks ago

    Petaling Jaya, Malaysia Givaudan Full time

    Step into our world of creativity and joy! Customer Care Support Office Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...

  • Customer Care Support Office Representative

    3 weeks ago

    Petaling Jaya, Malaysia Givaudan Full time

    Step into our world of creativity and joy! Customer Care Support Office Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and...

  • Loyalty Customer Care Officer-loyalty Program

    3 weeks ago

    Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **[5-working day week job in Petaling Jaya]** - ** Position: Loyalty Customer Care Officer.**: - **Salary: RM 2500-3500.**: - **Location: PJ Industrial Area, Section 51, Petaling Jaya.** The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to...

  • Customer Care Executive

    2 months ago

    Petaling Jaya, Malaysia IQI Concept Full time

    Job Description: - Handle all project handovers to clients for residential interior design and renovation projects. - Elevate the client experience by ensuring that handovers are professionally conducted. - Prepare handover kits containing tips for caring for the house, client's keys, electrical manuals, and remotes. - Check everything before handover to...

  • Customer Care Executive

    2 days ago

    Petaling Jaya, Malaysia IQI Concept Full time

    Job Description: - Handle all project handovers to clients for residential interior design and renovation projects. - Elevate the client experience by ensuring that handovers are professionally conducted. - Prepare handover kits containing tips for caring for the house, client's keys, electrical manuals, and remotes. - Check everything before handover to...

  • Customer Care Officer

    4 weeks ago

    Petaling Jaya, Malaysia Philips Full time

    Job TitleCustomer Care Officer (Planner)Job DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it’s not just what we do, it’s who we are. We are 80,000,...

  • Customer Care Officer

    1 month ago

    Petaling Jaya, Malaysia Philips Full time

    Job TitleCustomer Care Officer (Planner)Job DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it’s not just what we do, it’s who we are. We are 80,000,...

  • Customer Care Specialist

    2 weeks ago

    Petaling Jaya, Malaysia Bjak Full time

    **About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...

  • Customer Care Assistant

    4 days ago

    Petaling Jaya, Malaysia Trinity workforce Solution Full time

    **Customer Care Assistant - Petaling Jaya** **Salary**: Up to RM3500 Monday - Sunday (2 days rotating) 8:30 am until 6:00 pm About Us: Join a dynamic team dedicated to delivering exceptional customer service experiences! We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about helping others and...

  • Customer Care Administrator

    3 weeks ago

    Petaling Jaya, Malaysia Timesconsult Full time

    Customer Care Administrator (Frontline) - Degree/Diploma in any discipline - 2-3 years customer service experience 1. Salesforce CRM System - Patient registration - Patient record data entry/update - Appointment booking/scheduling - Check in/out patient 2. Salesforce POS System - Issuing of receipts - Stock updates/data-entry - Reporting...

  • Customer Care Officer

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Philips Full time

    Job TitleCustomer Care Officer (Planner)Job DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully unique...

  • Customer Administration Officer,loyalty

    5 days ago

    Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Customer Administration Officer.**: - **Salary: RM 2800-3500.**: - **Location: PJ Industrial Area, Section 51, Off Jalan Templer,Petaling Jaya.** **_About the job_** As the Loyalty Customer Care Officer, you will be managing customer care for their various loyalty programs within the banking and financial institutions. Your role will be...

  • Customer Administration Officer,loyalty

    1 week ago

    Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Customer Administration Officer.**: - **Salary: RM 2800-3500.**: - **Location: PJ Industrial Area, Section 51, Petaling Jaya.** **_About the job_** As the Loyalty Customer Care Officer, you will be managing customer care for their various loyalty programs within the banking and financial institutions. Your role will be attending to customers...

  • Customer Administration Officer,loyalty

    2 months ago

    Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **[Priority job in 5-working day week in Petaling Jaya]** - ** Position: Customer Administration Officer.**: - **Salary: RM 2800-3800.**: - **Location: PJ Industrial Area, Section 51, Petaling Jaya.** **_About the job_** As the Loyalty Customer Care Officer, you will be managing customer care for their various loyalty programs within the banking and...

  • Customer Care Officer

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Philips Full time

    Job Title: Customer Care OfficerPhilips is a prominent player in health technology, dedicated to enhancing numerous lives globally and striving to foster a healthier and more sustainable world through innovation. Driven by the aspiration of a brighter future.However, it's not just about our actions, it's about our identity. We consist of 80,000 exceptional...

  • Customer Care Officer

    2 weeks ago

    Petaling Jaya, Malaysia Autocraft Motor Carriages Sdn Bhd Full time

    **Responsibilities**: To act as a middle person between the company and customers in resolving customer complaints effectively and professionally Assisting superior in providing excellent customer service Provide feedback and monitor the progress/status of customer complaints cases Prepare weekly and monthly report Ensure customer lounge and outlet area...

  • Customer Care Officer

    5 days ago

    Petaling Jaya, Malaysia Autocraft Motor Carriages Sdn Bhd Full time

    **Responsibilities**: To act as a middle person between the company and customers in resolving customer complaints effectively and professionally Assisting superior in providing excellent customer service Provide feedback and monitor the progress/status of customer complaints cases Prepare weekly and monthly report Ensure customer lounge and outlet area...

  • Customer Care Executive

    2 weeks ago

    Petaling Jaya, Malaysia Upscale Sdn Bhd Full time

    To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e. answering technical issue in our company phone) - To educate the apps users on how to use new features or add on programs. - To identify and provide feedback from customers to support team for continuous...

  • Customer Care Executive

    2 months ago

    Petaling Jaya, Malaysia GENO Management Full time

    **Position**: Consumer Care Executive **Salary Range**: RM 2,500 - RM3,500 **Working Area**: Asia Jaya **Working Hours**: Monday - Friday, 9am - 6pm The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed to our service on the company’s website. As our team also run some campaigns on social media...

  • Customer Care Executive

    3 weeks ago

    Petaling Jaya, Malaysia GENO Management Full time

    **Position**: Consumer Care Executive **Salary Range**: RM 2,500 - RM3,500 **Working Area**: Asia Jaya **Working Hours**: Monday - Friday, 9am - 6pm The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed to our service on the company’s website. As our team also run some campaigns on social media...