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Customer Care Assistant
2 weeks ago
**Customer Care Assistant - Eye Specialist Clinic**
**Salary**: RM2500 - RM3500
Working days: Monday - Sunday (5 days working, 2 days off - rotate)
Working hours: Monday - Saturday - 8:30a.m - 6p.m Sunday - 10a.m - 5p.m
Normal Speaker & Mandarin Speaker
**Job Responsibilities:
- **
- Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials, conduct surveys and maintain workplace cleanliness
- Handle patient registration, record data entry/update, appointment booking/scheduling, check-in/out, monitor flow, attend to needs/requests/follow-ups, manage phone calls, address walk-in inquiries, and oversee admin/housekeeping, including patient follow-ups and appointments.
- Perform selective eye test.
- Facilitate patient flow and support doctors with medication and surgery instructions, while also managing doctors' room upkeep and ensuring it's stocked with essential items.
- Conduct various eye tests and provide timely follow-up reminders for pending patient cases.
- Manage sales transactions and cashier responsibilities utilizing the Salesforce POS system, while also tending to patients' administrative needs and conducting follow-ups.
- Ensure daily settlement, reconcile sales, and perform stock checks for medications/drugs.
- Prepare patient files for next-day appointments, handle filing tasks such as retrieving and filing patient files, and perform housekeeping duties in designated work areas as assigned by the CM/PIC.
**Other Task/Responsibilities**
- Surgery Coordinator Assistant.
- OT Assistant.
- Assist in Company/Marketing campaigns/activities/roadshows (indoor & outdoor).
- Special projects.
- Other role specific or person specific job assignments.
**Requirement**:
- SPM, Diploma and Degree holder.
- Minimum 6 months experience of face to face customer service.
- Well groomed as per company policy.
- Fast learner.
- Able to travel in any mode of transportation.
**Job Types**: Full-time, Contract
Contract length: 6 months
Pay: RM2,500.00 - RM3,300.00 per month
**Benefits**:
- Professional development
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
- Mandarin (required)
**Location**:
- Johor Bahru (required)
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