Customer Care Officer

Job Description **JOB PURPOSE**: Achieves customer care objectives by contributing recommendations to strategic plans and reviews; preparing and completing action plans; implementing efficiency and quality of customer-care standards; resolving problems; completing audits; identifying customer care trends; determining process improvements; implementing...

__ Achieves customer care objectives by contributing recommendations to strategic plans and reviews preparing and completing action plans, implementing efficiency and quality of customer-care standards, resolving problems, completing audits; identifying customer care trends, determining process improvements; implementing change according to Project Yellow...

Job Profile Preview YOODO CUSTOMER CARE Role: YOODO CUSTOMER CARE **JOB PURPOSE**: Achieves customer care objectives by contributing recommendations to strategic plans and reviews; preparing and completing action plans; implementing efficiency and quality of customer-care standards; resolving problems; completing audits; identifying customer care trends;...

Job Title**:Customer Care / Service Officer** Company: TechAI Partners Sdn. Bhd. [RWC Sdn. Bhd.] Location: Bangsar South Are you a compassionate, empathetic, and customer-centric individual looking to make a difference in the world of customer service? Join our team as a Customer Care Service Officer at TechAI Partners Sdn Bhd [RWC Sdn Bhd]. We are looking...

Job Purpose Assisting day to day operations of the Bureau and / or home care sections, by taking shift request from clients/hospitals and completing each booking by telephone and on the computer system. You will also speak to staff on an on-going basis, to take availabilities, make changes to information and refer issues such as pay queries to the right...

Answer calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Respond to customers on timely manner while following standard operating procedures. - Comply with...

**The Role**: As the Customer Happiness Officer at The Makeover Guys, you will be part of the team that brings our customers on a positive journey! You are key in ensuring their happiness by providing a people-oriented experience through efficient and personalized support. You will also help to increase leads to sales conversion rate through efficient...

This is Niharika from Eteam. We are hiring Mandarin speakers to work with one of our clients. Below are the job details Role - Customer Care Specialist - Mandarin Location - Petaling Jaya Type - Permanent Joining - 31st Aug Interview - Assessment and Online interview Must be fluent in English and Mandarin. Freshers or experienced can apply. Shuttle...

_**Singapore Bank in Malaysia looking for Customer Care Executive**_ - Support Singapore customers - Ensures highest standard of service delivery on personalised phone services to our customers. - Responsible for answering incoming calls from clients and assisting them with their questions about the bank's products and services. - Determine the needs of the...

Oversee daily work activity of assigned team members, proactively deescalating & resolve customer issues. Support training of designated teams in standard policies, procedures, and best practices, ensuring overall delivery of world-class customer service. In parallel manage assigned designated individual operational customer service management workload (%...

**Responsibilities**: - **Customer Engagement**: Proactively handle outbound calls to follow up on client status, ensuring a seamless and positive customer experience. - **Professional Excellence**: Execute all responsibilities with the highest level of professionalism, aiming to exceed customer expectations at every touchpoint. - **Issue Resolution**: Show...

1. Welcome and Greet Customers: Welcome customers as they enter the center. Ensure customers are attended to with food and drinks. 2. Customer Communication: Inform customers of deals and promotions. 3. Issue Resolution and Assistance: Resolve customer issues and provide appropriate solutions. Assist in handling customer inquiries and problem resolution...

The person aspiring to work as Control Room Agent/ Customer Representative should expect to perform the responsibilities, duties, and tasks given. He/she is responsible for providing customer support on any issues within the organization - this could be by telephone, internet, or a face to face support. They can also be referred to as the basic point of...

Job Description - To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering technical issue in our company phone apps - Atlas). - To educate the apps users on how to use new features or add on programs. - To identify and provide feedback from customers to...

Terms and conditions applies - your salary will be paid RM 1,800 for the first 5 months of employment, and on top of that you will get a confirmation bonus of RM3, 500 and your salary will kick off in full amount based on approval upon your confirmation with SRG AP. **Job Description**: Job Highlights - MNC Company & Professional Career Exposure - Easy...

Terms and conditions applies - your salary will be paid RM 1,800 for the first 5 months of employment, and on top of that you will get a confirmation bonus of RM3, 500 and your salary will kick off in full amount based on approval upon your confirmation with SRG AP. **Job Description**: Job Highlights - MNC Company & Professional Career Exposure - Easy...

**Key Responsibilities**: - Greet clients warmly upon arrival and assist with any initial inquiries, providing a welcoming atmosphere. - Provide detailed information about spa services, treatments, and products offered, tailoring recommendations to client needs and preferences. - Handle payment transactions, process gift vouchers, and manage membership...

**The Role**: As the Customer Happiness Officer at The Makeover Guys, you will be part of the team that brings our customers on a positive journey! You are key in ensuring their happiness by providing a people-oriented experience through efficient and personalized support. You will also help to increase leads to sales conversion rate through efficient...

Job Descriptions: - Responsible to handle incoming calls from customers and assist them with their inquiries on products and services. - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Maintain the accuracy of all data and verify the same for all customer services. - Build sustainable...

**Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer’s complaints and work closely with respective problem owner to drive resolution.**: - **Capture customer feedback and systematically escalate them to the respective...