Customer Strategy
2 weeks ago
**At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.**
**So if you believe in inspiring a better future, read on.**
**WE ARE LOOKING FOR.....**(1) Chart and deliver the roadmap for AIA Vitality member platforms, data analytics and ancillary systems.
(2) Manage the team which supports member and partner operations, finances and systems.
(3) Anchor all management reporting in relations to AIA Vitality KPIs, MBR, Dashboards and other Exco/ Group reporting requirements.
**Roles and Responsibilities**:
**1**
**.Platforms, data analytics and ancillary systems**
- Lead the team to chart and deliver the digital roadmap based on inputs from member and partner engagement, the distribution teams, Group Vitality and the wider landscape involving Corporate Vitality, Total Health Solutions and Customer Experience.
- Responsible for the integration of AIA Vitality platforms to partners and other solution providers.
- Has stewardship over the governance, management and delivery of AIA Vitality data in a cohesive and usable manner.
- Responsible to ensure that data is captured across the platforms with approved consents. Analytics is employed to transform and provide meaningful information to stakeholders and team members for effective decision and action.
- Ensure the AIA Vitality data is governed and managed in accordance with the guidance provided by the Local Data Council.
**2.Management of member/partner operations and processes**
- Work together with the senior management team within AIA CX division to ensure that members operations and servicing is delivered efficiently.
- Work with relevant internal teams to improve on processes and minimize the risk of customer complaints and promote member self-servicing capabilities within the platforms.
- Engage with partner PIC's to ensure that platform stability and support services are sustained.
**3. Manage GOE for IT spend and outsourcing services with AIA Bhd.**
- Manage the budget for IT spend with effective prioritization of CR's and maintenance support contracts.
- Review and manage the charges and volumes from operations service providers and related vendors.
**4. Management reporting**
- Responsible for all Management reporting within AIA Vitality, this includes the key KPI reporting (ANP, VONB and attachment rates).
- Ensure all regulatory, Group, and Strategic pillar reporting are consolidated, reviewed and submitted in a timely manner with correct and meaningful narratives.
- Support HOD and Exco on developing strategic POV slides and white papers on required areas/ projects.
**5. Perform other responsibilities and duties periodically assigned by supervisor.**
- Liaise with Group Office (Vitality) on on-going project that requires system upgrade/integration.
- Manage BAs (Business Analysis)/Product managers within our own team or IT. Involvement includes brainstorming, conceptualizing, creation of functional specifications documents or creation of user stories - along with user journey creation.
**Minimum Job Requirements**:
- Bachelor degree (e.g. minimum 10-12 years of experience in a similar role in lieu of degree).
- 5 years of experience in project delivery/ management.
- Familiar with digital platforms, data management and lean innovation methodology.
- Strong interpersonal skills and confident in engaging and collaborating with a varied and large teams.
-
Sales and Commercial Leader Consulting Services
7 months ago
Kuala Lumpur, Malaysia GE Vernova Strategy Full timeEssential Functions/Responsibilities: - Drives business development in the region, delivering orders targets - Execute the commercial strategy in the region, focusing on customer segmentation, differentiation, and key stakeholder access. - Execute the growth strategy of Consulting Services with a focus on Asia), via consulting engagements aligned with the...
-
Customer Strategy
7 months ago
Kuala Lumpur, Malaysia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...
-
Customer Strategy
7 months ago
Kuala Lumpur, Malaysia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...
-
Assistant Customer Strategy
7 months ago
Kuala Lumpur, Malaysia Unilever Full time**The Purpose of Role**: A critical role focused on representing the voice of Customer Business Development (CBD) across the organization, provide key integration touchpoints around commercial planning and governance and driving the category and channel strategy and associated pricing and promo policies and build brands’ equity. You will lead the...
-
Intern Customer Strategy Planning
7 months ago
Kuala Lumpur, Malaysia Unilever Full timeJob Title**:Intern Customer Strategy Planning** Location: Malaysia **ABOUT UNILEVER** With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to...
-
Customer Strategy Manager
3 days ago
Kuala Lumpur, Malaysia Swapcard Full timeAt Swapcard, we build communities by empowering meaningful connections and know it all begins with a strong community of our own. We believe that diverse collaboration brings us closer to embracing change and propels us to form the ideas of tomorrow in an ever-evolving world. Powered by artificial intelligence, Swapcard is the only end-to-end community...
-
Strategy Analyst
7 months ago
Kuala Lumpur, Malaysia International Medical University Full timeAnalyse external and internal data to provide insights that support informed strategic decisions. - Use industry, customer and organisation data to help define variables that can enhance or detract from business and operations. - Contribute to planning and development of new strategies and tactical processes to meet organisation’s objectives. - Monitor and...
-
Strategy Consultant
2 weeks ago
Kuala Lumpur, Malaysia The Makeover Guys Full time**The Role**: As the Strategy Consultant (Sales) at The Makeover Guys, you will focus on providing advice on how to maximize property returns. Our mission is enabling people to enjoy better homes. You will establish and cultivate relationships with homeowners and to provide strategic solutions for their properties. You are key in building and nurturing a...
-
Director, Strategy
7 months ago
Kuala Lumpur, Malaysia Hatch Asia Consulting Pte Limited Full timeUnifying Purpose, Shaping Careers. We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future. Hatch Asia has been appointed as the executive search partner for a leading government technology and...
-
Spclst, Segment Strategy
8 months ago
Kuala Lumpur, Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area - Community Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Develop customer segmentation strategies in alignment with overall Group Community Banking strategy - Identify bundling and cross-selling opportunities for customers (all segments) and develop plan -...
-
Contact Strategy Analyst
4 months ago
Kuala Lumpur, Malaysia Maxis Full timeAre you ready to get ahead in your career? - We want to empower you to turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. -...
-
Product & Strategy Manager
7 months ago
Kuala Lumpur, Malaysia Experian Full timeCompany Description **Discover the Unexpected** Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society....
-
Lead Media Strategy
7 months ago
Kuala Lumpur, Malaysia YM Global Technologies Full timeJob Information Work Experience - 4-5 years Industry - Marketing City - Kuala Lumpur State/Province - Wilayah Persekutuan Kuala Lumpur Country - Malaysia Zip/Postal Code - 50050 We are looking for a dynamic talent to provide **Lead Media Strategies** will develop plans & strategies, functional insights, architecting value & operating model...
-
Strategy Planner
7 months ago
Kuala Lumpur, Malaysia Coway (Malaysia) Sdn Bhd Full timeIdentifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies - Building business relationships with current and potential clients - Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions...
-
Manager, Strategy and Business Development
21 hours ago
Kuala Lumpur, Malaysia Hong Leong Bank Full timeIf you are looking to excel and make a difference, take a closer look at us Functional - To drive performance of Islamic product and services through active engagement with the Bank’s distribution network and SLA partners to ensure sales volume growth, revenue growth, portfolio growth, expense management, customer retention and credit quality. - To drive...
-
Customer Strategy
7 months ago
Kuala Lumpur, Malaysia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...
-
Customer Strategy
6 days ago
Kuala Lumpur, Malaysia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...
-
Strategy Consultant
9 months ago
Kuala Lumpur, Malaysia The Makeover Guys Full time**The Role**: As the Strategy Consultant (Sales) at The Makeover Guys, you will focus on providing consultation on interior home makeovers including our company's makeover process. Personalized training will be provided! **What You’ll Do**: - Identify sales opportunities and meet prospective customer and convert leads to sales - Understand client’s...
-
Strategy & Insights Intern
7 months ago
Kuala Lumpur, Malaysia Tune Protect Group Full timeTune Protect strives to be the go-to insurtech for millennials and Gen Z. We are listed on the main market of Bursa Malaysia since 2013 where our main business is insurance, reinsurance and going forward - insurance technology solutions! We are simplifying consumer's experience with different products and technology that complement consumer's lifestyle...
-
Specialist, Strategy
7 months ago
Kuala Lumpur, Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area - Asset Management- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Develop of short term and long term business planning and strategies for GAM - Carry out market research and competitive analysis to drive business growth. - Utilize design thinking process to develop...