Assistant Workforce Management Expert

1 week ago

Kuala Lumpur, Malaysia TDCX Sdn Bhd Full time

#BeMore
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at
work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start
your journey to #BeMore

**Top reasons to work here**:

- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 340+ industry awards

What is your mission?
- Create scheduling in Workforce Management tool
- Manage changes to scheduling to ensure adequately daily resource coverage
- Work closely with Operations management to assist them in enforcing schedule adherence and Aux

code usage
- Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to

generate accurate / defined forecasting matrix to improve operation efficiency (e.g. Change of operation
start time)
- Ensure hours are accurately accumulated and categorised in a format compatible with company

procedure
- Coordinate with other analyst to ensure continuity of coverage and distribution of up-to-minute statistical

data about the day
- Any other duties and responsibilities that may be assigned to you by the management from time to time,

within your category of employment in the organization and for the effective implementation,
maintenance and continual improvement of the Quality Management System of TDCX.
Who is TDCX?

**TDCX (NYSE**: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 310 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Bachelor's or Equivalent

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