Customer Service Consultant

3 weeks ago


Shah Alam, Malaysia Agensi Pekerjaan 3S Talent Search Sdn Bhd Full time

**Customer Care Consultant**

**Working Hours: Rotating shift (5 days per week, Mon - Sun,**
(Earliest shift STARTS at 6.30 am, Latest shift ENDS at 1.00 am)
(9 hours shift + 1 hour meal)

**Working Location**: Lot 10 Jalan Delima 1/1, Subang Hi-Tech Industrial Park, 40000 Shah Alam,
Selangor

**Employment Type: starting at least 1-year contract (renewable based on performance)**

**Key Responsibilities**:

- Handling general enquiry such as billing or roaming services inquiry from customer.
- Assist in resolve customer issue regarding Digi services
- Upselling or cross-selling or promoting Digi product and services when customer enquiry about the promotion and services
- Fun & casual attire working environment.
- Full training provided
- Career advancement opportunity (Senior/ Team Lead, etc)
- Basic Salary RM 1,800 - RM 2,000
- Shift allowance & Transportation allowance
- RM500(Based on Shift)
- Monthly Performance Incentive
- up to RM 1200 (Based on performance)
- OT claims
- Parking provided at office
- Staff Benefit Line (Free DiGi line)
- EPF & SOCSO
- Leave benefits (Annual leave, medical leave, hospitalization, etc)
- Medical Insurance coverage
- Team Building Activities.
- Sports (e.g. Gym)

**Requirement**:

- Minimum SPM with some customer service relevant experience
- Fresh Certificate/ Diploma/ Degree graduates are welcome to apply.
- Can speak both English & Bahasa Malaysia
- Possess own transport
- Willing to work flexible shift, during weekend or public holidays.

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM1,800.00 - RM3,200.00 per month

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Night shift

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



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