Bank Contact Centre

**Customer Service Executive (Contact Centre)** **-** **(**240001GE**)** **Services** - To attend to inbound calls enquiries over various range consumer financial products and services - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized...

**WALK-IN Customer Service Executive (Contact Centre) 27 Sep 2024** **-** **(**240001DN**)** **[Walk-in Interview] Customer Service Executive (Contact Centre)** **Date**: Friday, 6 Sep 2024 **Time**:9.30am - 12.00pm and 2.00pm - 4.00pm **Location**:4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT...

Req ID: 4735- Job Description: - **Summary**: Managing inbound contacts from customers on Bank's product and services by providing accurate information and taking appropriate action in a clear, courteous and professional manner. **Duties & Responsibilities**: - Attend to all inquiries, requests and complaints received via calls to Bank Islam Contact...

Req ID: 4392 **Job Description**: **Summary**: Managing inbound contacts from customers on Bank's product and services by providing accurate information and taking appropriate action in a clear, courteous and professional manner. **Duties & Responsibilities**: - Attend to all inquiries, requests and complaints received via calls to Bank Islam Contact...

Manager - Group Operations (Contact Centre - Call Quality Monitoring) **If you are looking to excel and make a difference, take a closer look at us...** CQM - Oversee and manage CQM team to meet its set objectives and targets - Provide feedback to Contact Centre L&D and Process Improvement on areas for improvement. **BUCR** - Provide support in...

**Company Background** Multinational Banking Corporation **Job Title** Team Manager (Contact Centre) Primary Reporting Manager Team Head (Contact Centre) **Job Objectives** The Team Manager leads, manages and directs the activities of CSOs who provide customer support. Responsible to ensure customer service resources are utilized efficiently in...

Req ID: 6283- Job Description: - To ensure that Contact Centre system (telephony, back-end system, and other related systems) is properly managed and maintained in order to achieve high productivity, efficiency and effectiveness of Contact Centre as the key contact point for the bank’s customers. To ensure that the Business Continuity Plan (BCP) is...

Executive, Customer Relationship - Contact Centre **If you are looking to excel and make a difference, take a closer look at us...** - Attend incoming calls and respond to customer's queries and requests in a courteous and professional manner, provide appropriate solutions and alternatives - Providing high quality service to achieve customer satisfaction by...

**Hi we are looking for a Contact Centre Banking role in the heart of Kuala Lumpur.** - Up to RM3000 of Basic Salary (depends on qualification & experience) - Shift Allowance - High chance to permanent (entitled for increment) - Get a chance to gain experience working for an MNC company **Location**:Kuala Lumpur (accessible w public transport) - Attending...

Manager - Group Operations (Contact Centre - Project & Process Improvement) **If you are looking to excel and make a difference, take a closer look at us...** Job Responsibilities - Lead multiple projects - with a focus on data management & business intelligence capability building - Develop business cases for new initiatives and track the benefits of the...

Manager - Business & Corporate Banking (CMB Centre) **If you are looking to excel and make a difference, take a closer look at us...** **Functional (job responsibilities)** - To establish closer rapport with existing business banking clients with the goal of increasing utilization of banking facilities and improving profitability. - To plan and strategize...

Job Description: Here at OCBC, we are committed to helping you take your first step towards a successful career in the financial services industry. Whether you're looking to complete your compulsory industry attachment or keen on learning the ropes in the banking operations while on a semester break, we welcome you to join us. **Why you will love this**: -...

Executive, Virtual Banking **Create your future with Affin! You too can make a difference.** Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too. **JOB PURPOSE** To handle customer interaction from various channels...

**Responsibilities**: - Deliver 24 hour one-stop customer service - Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart - Handle escalated calls and perform service recovery - Resolve customer requests/complaints in an efficient & timely manner within Service Level Agreement - Monitor team...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

Associate, Contact Centre **Responsibilities**: - Handle customers/ agents enquiries regarding policy matters in a clear, accurate and timely manner via inbound calls. - To meet the individual targets for Call Centre and ensure that the service level are met. - Provide policy information, answer questions & solving problems for policyholders/ agents in...

**Operations Management** - Proactively solves problems and provides timely resolution to ensure mínimal impact to customer and employee satisfaction. - Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted. - Promotes a supportive environment in which employees are encouraged to solve...

Assalamualaikum, Saya Cik Nisa dari HR department Cth: 1) Title : (Khidmat Perunding Pelanggan Bank) 2) Nama Penuh : Nisa bt Hassan 3) Umur : 28 (18-28) 4) Tarikh boleh hadir ke temuduga : 00:00:23 - Lokasi bekerja Maybank Etiqa Jalan Melaka Kuala Lumpur - Temuduga akan diadakan di cawangan Kuala Lumpur (Bersebelahan LRT Masjid Jamek) **SYARAT-SYARAT...

**Position: Executive Contact Centre** **Working Location: Bangsar, Kuala Lumpur** **Working Hours: Monday to Friday 8.45am - 5.45pm** **Salary: RM2500 to RM3000** **Other Benefits**: Annual Leave Sick Leave Medical Claim EPF & SOCSO Contribution Work location near to public transportation **Qualifications**: - Able to communicate in Mandarin, English...