Customer Relationship Manager
2 weeks ago
**Job description**
- Ensuring a smooth customer experience journey from phone calls to the workshop.
- Involved in the complaint management system, answering customer enquiries via calling.
- Liaised with Intra workshop and services buddy to provide leads,customer details etc.
- Building rapport between customers and our partner.
Are you the guys that we are looking for?
- Fresh graduates are welcomed to apply
- Having customer experience will be an added advantage, but not mandatory
- Willingness to learn, responsible, obedient behavior, and good work ethics.
- Customer services oriented mindset, providing solutions and outspoken people.
(It's okay if you are an introvert, we can develop it)
- Ability to start work immediately will be an advantage.
Locations: MyMechanic Hartamas
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Fixed shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer support: 1 year (preferred)
- Automotives Industries: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Willingness to travel:
- 50% (preferred)
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