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Customer Service Executive

4 weeks ago

Kota Tinggi, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

**Job Highlights**:

- Opportunity with an international BPO company
- Supporting for e-hailing services
- Rotational shift schedule
- Attractive salary and allowances
- **Retention bonus** up to RM2,500

**Location**:

- Medini, Iskandar Puteri, Johor
- FREE shuttle bus service provided - Skudai, Tampoi, Larkin Sentral, Bukit Indah, Taman Universiti, Gelang Patah, Nusa Height, City Square

**Job Descriptions**:

- Provide accurate and timely responses to general queries, ensuring customer satisfaction by resolving issues effectively.
- Collaborate within a team to meet key performance indicators (KPIs) and service level agreements (SLAs).
- **Career Progression to be a Quality Assurance (QA), Trainer Senior and Customer Service Agent within 6 months in the role**_

**Requirements**:

- Minimum educational requirement: SPM
- Fresh graduates are welcome to apply
- No prior experience required; training will be provided
- Strong command of English in both verbal and written communication skills

**Job Types**: Full-time, Fresh graduate

**Salary**: Up to RM2,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift
- Night shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- What is your expected salary?
- Are you able to work on rotational shift?
- Can you start immediately?

**Education**:

- STM/STPM (preferred)

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