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Front Office Assistant/ Reservation

4 months ago

Bangi, Malaysia Tenera Hotel Full time

**Job Highlights**
- Medical, Dental, Parking, Attendance Incentive
- Outstanding career growth and development opportunities
- Conducive and innovative work culture

**Responsibilities**:

- Greet and welcome guests.
- Handles Front Office operations such as performs check in & check out for the hotel guest during arrival & departure.
- Perform room assignment, room change procedure, new room reservation, bookings and ensures all data are completely recorded in the hotel system.
- Address guest's inquiries, complaints and request promptly.
- Answering all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them.
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Keep updated records and files.
- Monitor office expenses and costs.
- Take up other duties as assigned (travel arrangements, schedules etc.)

**Job Requirements**
- Proven experience as front office representative, agent or relevant position.
- Able to do cashiering at the counter.
- Excellent knowledge of MS Office (especially Excel and Word).
- Strong communication and people skills.
- Positive work attitude, customer service orientation, with multi-tasking abilities.
- Willing to work on shifts as assigned by the department.
- At least 3 Year(s) of working experience in hospitality industries are required for this position.
- Immediate admission recruitment.

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Parental leave

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Bangi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Office Assistant: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Application Deadline: 08/10/2023
Expected Start Date: 08/15/2023