Key Account Manager

5 days ago

Klang, Malaysia Fiskor Full time

**Who we are**

**Fiskor** is a pioneering snacks brand revolutionizing traditional Malaysian delicacies. Our specialty lies in transforming classic Keropok Lekor into contemporary, ready-to-eat Lekor Chips Snacks. Available across various e-commerce platforms and in-store, Fiskor aims to catapult this beloved snack onto the global stage, showcasing Malaysia’s rich culinary heritage to the world. With unwavering dedication and innovative flair, we aspire to make Fiskor the quintessential Malaysian snack, adored by both locals and tourists alike.

**Job brief**

The Key Account Manager is responsible for maintaining and growing relationships with key clients such as distributor, wholesaler, retailers and buyers within the industry. You will serve as the main point of contact between the company and our important customers, ensuring satisfaction, retention, and expansion of business opportunities.

**Key Responsibilities**:

- **Account Growth**: Develop and execute strategic account plans to drive growth and maximize revenue from key clients. Identify upsell and cross-sell opportunities, and collaborate with internal teams to deliver tailored solutions that meet client needs.
- **Client Relationship Management**:Build strong, long-term relationships with key clients by understanding their needs, objectives, and challenges. Act as a trusted advisor and advocate for the client within the company.
- **Sales**:Identify and pursue new sales opportunities with existing and potential clients. Drive revenue growth through effective sales strategies.
- **Negotiation**: Negotiate contracts, pricing, and terms with key clients to ensure mutually beneficial agreements that support both the client’s objectives and the company’s profitability.
- **Order Handling**:Coordinate order processing from receipt to fulfillment, ensuring accuracy and timely delivery.
- **Customer Satisfaction**: Monitor and maintain high levels of customer satisfaction by proactively addressing issues, resolving complaints, and ensuring timely delivery of products and services.
- **Market Analysis**: Stay updated about industry trends, market developments, and competitor activities. Use market insights to identify new business opportunities and anticipate client needs.
- **Forecasting**: Collaborate with internal teams to forecast demand, track sales performance, and develop strategies to meet sales targets.
- **Communication and Reporting**: Provide regular updates to internal stakeholders on account status, including sales forecasts, performance metrics, and potential risks. Prepare and present reports, presentations, and business reviews as needed.
- **Collaboration**:Work closely with cross-functional teams, including sales, marketing, product development, and operations, to align strategies and deliver value to key clients.
- **Continuous Improvement**:Proactively identify areas for improvement in processes, systems, and customer service to enhance overall effectiveness and efficiency.

**Requirements**:

- Bachelor’s degree in Business Administration, Marketing, or related field.
- Minimum 1 years of experience in sales, account management, or business development, preferably within the FMCG industry.
- Strong negotiation and communication skills, with the ability to influence and persuade at all levels.
- Strategic thinker with a results-oriented mindset and a track record of meeting or exceeding targets.
- Excellent organizational skills and attention to detail.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Willingness to travel as needed to meet with clients or attend industry events.
- Flexibility to work outside regular business hours when necessary to accommodate client needs.
- Willing to travel and based in Kapar.

**Compensation & Benefits**:
Basic Salary + KPI Based Bonus + Travel Allowance to meet clients + Statutory (EPF, SOCSO, EIS)

Pay: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- How long is your notice period?
- What is your current monthly salary package (MYR)?
- What is your expected monthly salary package (MYR)?

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